Dominion Virginia Power Offers Mobile Outage Reporting Tool
-- Check, report outages from a mobile device, anytime, anywhere
-- Online video shows how mobile website feature works
RICHMOND, Va., Oct. 29, 2012
RICHMOND, Va., Oct. 29, 2012 /PRNewswire/ --Dominion Virginia Power reminds
its customers they can report power outages caused by Hurricane Sandy and
receive outage-related information using smart phones and the company's mobile
A user accessing the company's www.dom.com website using a smart phone will
automatically be connected to a mobile website that enables customers to
report a power outage, obtain outage updates and view power outages by county
"Our customers want safe, reliable electric service and they want to be able
to communicate with us using smart phones," said Gianna Clark, vice president,
Customer Service Operations. "Our mobile outage reporting tool provides
another convenient way for our customers to interact with Dominion and obtain
the services they want."
The mobile site allows users to access the full website of www.dom.com to read
about the latest news and events and access other hurricane and storm center
information. View a video on how to use this new mobile website feature:
All customers can obtain general outage and safety-related information. To
report an outage you will need to have a few key pieces of information handy.
You will need either your Dominion account number or the phone number
associated with your account, and your four digit PIN number (usually the last
four numbers of the account holder's Social Security number) or federal tax
Dominion has restored power to more than 40,000 customers affected by power
outages caused by Hurricane Sandy. The company has more than 5,500 workers
responding to the storm, including 2,600 workers from other utilities, using
more than 800 bucket trucks.
Customers can also communicate with Dominion through Facebook and Twitter as
well as calling 1-866-DOM-HELP (1-866-366-4357) to report any additional
information related to their outage situation.
Dominion (NYSE: D) is one of the nation's largest producers and transporters
of energy, with a portfolio of approximately 27,400 megawatts of generation.
Dominion operates the nation's largest natural gas storage system and serves
retail energy customers in 15 states. For more information about Dominion,
visit the company's website at www.dom.com.
Follow us on Twitter at: http://www.twitter.com/DomVAPower. 'Like' us on
Facebook at www.facebook.com/dominionvirginiapower.
SOURCE Dominion Virginia Power
Contact: Media: Karl R. Neddenien, +1-804-771-6115, Karl.R.Neddenien@dom.com,
or Le-Ha Anderson, +1-703-796-9308, Le-Ha.Anderson@dom.com, or Bonita B.
Harris, +1-757- 857-2700, Bonita.B.Harris@dom.com
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