2e Systems Launch Second-Generation Crew Notifications Platform for JetBlue
2e Systems, the dynamic and innovative provider of airline online and mobile
solutions, are pleased to announce the latest upgrade to the eeCrewConnect
platform for JetBlue Airways.
FRANKFURT, Germany, Oct. 25, 2012
FRANKFURT, Germany, Oct. 25, 2012 /PRNewswire/ --2e Systems, the dynamic and
innovative provider of airline online and mobile solutions, are pleased to
announce the latest upgrade to the eeCrewConnect platform for JetBlue Airways.
The platform offers a range of new features that significantly improves
communication to pilots and cabin crew in the event of operational
disruptions, as well as improving overall day-to-day efficiency. The platform
uses SMS and e-mail dynamically to ensure the airline crews are kept informed
in real-time about changes that affect them.
Working on top of existing crew scheduling, HR and operations systems,
eeCrewConnect contacts crew members automatically after rescheduling has taken
place. It tracks acknowledgements, resends information and/or escalates in
case the crew member cannot be reached within a predefined timeframe.
The innovative mobile platform, which was originally designed and implemented
by 2e Systems for JetBlue Airways over 2 years ago, has just launched the
following additional functionalities:
oIncoming acknowledgements via SMS and e-mail fed directly back into
JetBlue's Crew Roster system
oCheck-in reminders for crew members, also allowing them to check-in while
on-the-go via SMS or other channels
oCommuter Status module, that allows Crew Control to manage crew members on
active and commuter availability for re-planning and positioning
oNotifications for hotel ground transportation and day-rooms
oAd-hoc SMS and e-mail notifications to crew members for any reason,
operational or otherwise
oFlight cancellation messaging that informs crew members about estimated
re-scheduling deadlines to reduce calls and interruptions to Crew Control
who are busy re-scheduling
oEnhancements to eeManager Administration portal that allows Crew Control
to manage and keep an overview of all operations, showing clearly where
action is required and tracking incoming acknowledgements from the crew
"Keeping our crew members up to date on their assignments, as well as changes
to their schedules remains a priority for us," says David Fuller, director SOC
transformation management at JetBlue Airways. "The platform provided by 2e
Systems continues to afford us the capability to manage one-to-one
communication with each crew member; even during high load periods caused by
inclement weather and airport closures."
SOURCE 2e Systems GmbH
Contact: Marija Tomic, 2e Systems GmbH, +385 1 8000 609,
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