Mercury Tops California Department Of Insurance List With The Fewest Number Of Customer Complaints

Mercury Tops California Department Of Insurance List With The Fewest Number Of
                             Customer Complaints

Mercury's three companies - Mercury Casualty Company, California Auto
Insurance Company and Mercury Insurance Company - all place in the top eight

PR Newswire

LOS ANGELES, Oct. 24, 2012

LOS ANGELES, Oct. 24, 2012 /PRNewswire/ --Mercury ranks number one according
to the recently-released California Department of Insurance (CDI) auto
insurance consumer complaint study. The study ranked the 50 largest automobile
insurers conducting business in the Golden State, and Mercury Casualty Company
(MCC) and California Automobile Insurance Company (CAIC) finished first and
second, respectively. Not far behind was the other Mercury subsidiary, Mercury
Insurance Company (MIC), which finished eighth.

"Mercury provides millions of Californians with affordable insurance and
exceptional customer service," said Mercury CEO Gabe Tirador. "The California
Department of Insurance study validates our blueprint of service through
trust, honesty and customer advocacy, and reinforces why we're able to have a
customer retention rate of 96 percent."

MCC and CAIC each received zero justified complaints. MIC received a 0.8
ratio (based on the number of valid complaints per 100,000 policies or per $1
million in premium) with only 12 justified complaints out of more than 1.5
million policies. The CDI, which reviewed consumer grievances for excessive
rates, false advertising, claim delays and denial of claims, created the study
"to assist insurance consumers as they shop for insurance."

"We want all of our customers to know we'll be here to help when they need us
most," said Mercury Chief Claims Officer Joanna Moore. "Studies like this show
that Mercury cares about its customers. I'm proud of our team and their
ability to put our customers first."

Headquartered in Los Angeles, Mercury (NYSE: MCY) primarily provides auto and
homeowners insurance through a network of 6,700 independent agents in 13
states. Mercury was also named one of "America's Most Trustworthy Companies"
by Forbes Magazine this year; the fourth time the company has received this

To view the entire list, please visit the California Department of Insurance


Mercury Insurance (MCY) is a multiple-line insurance organization offering
predominantly personal automobile and homeowners insurance through a network
of independent agents in California, Florida, New Jersey, Texas, Arizona, New
York, Georgia, Oklahoma, Illinois, Michigan, Nevada, Virginia and
Pennsylvania. Since 1962, Mercury has specialized in offering quality
insurance at affordable prices – core values that distinguish Mercury in the

SOURCE Mercury Insurance

Contact: Kyle Reuter, PCGCampbell, +1-424-903-3657,
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