Southern Company recognized for top customer service to national accounts
ATLANTA, Oct. 23, 2012
ATLANTA, Oct. 23, 2012 /PRNewswire/ --The Edison Electric Institute (EEI)
today announced that Southern Company's national accounts team is among the
nation's best at consistently delivering outstanding customer service to
leading chain and multi-site businesses.
The company was honored for Sustained Excellence in EEI's 2012 National Key
Accounts Customer Service Awards program, receiving recognition for sustained
efforts over the years to deliver excellent customer service. This is the 10th
year Southern Company has been recognized.
"This award represents not only the 'whats' of our business – making, moving
and selling electricity – but also the 'hows,' making our communities better
because we're there, keeping customers at the center of all that we do,"
Southern Company Chairman, President and CEO Thomas A. Fanning said. "It's not
enough to deliver clean, safe, reliable and affordable power. We want to be
the best at how we do it, to be bigger than our bottom line."
In addition to the company recognition, regional account managers Janet Booker
and Chris Smith received individual awards. Booker was one of three
industry-wide recipients of an individual Sustained Excellence Award, and
Smith was one of six national recipients of an individual Outstanding Customer
Booker has worked with national brands in the hospitality, home improvement,
office supply and discount sectors. Smith's accounts have included major
national restaurant chains, department stores and grocers.
Southern Company's national accounts organization serves more than 125 large,
multi-site customers that represent approximately 25,000 accounts within
Southern Company's service territory, with a focus on building strong
relationships and delivering value.
Since its inception in 1988, EEI's National Key Accounts Program has addressed
the unique and growing needs of those commercial customers with multiple sites
or outlets, including chains and franchise operations. Through the National
Key Accounts network of electric utilities, these businesses gain a single
point of contact at each utility. A national accounts manager offers a variety
of valuable services, including expediting new service connections, providing
information about rates and suggesting ways to improve energy efficiency.
Award recipients were selected in a process that incorporated input from more
than 700 national chains. These companies represent a wide variety of
industries, including national brands such as Best Buy, HealthSouth, Staples,
Marriott Hotels, The Limited and Walmart. The chains honored three electric
utility companies and utility representatives for their outstanding service,
and selected another three companies and individuals for their sustained
excellence over the years.
With 4.4 million customers and more than 43,000 megawatts of generating
capacity, Atlanta-based Southern Company (NYSE: SO) is the premier energy
company serving the Southeast. A leading U.S. producer of electricity,
Southern Company owns electric utilities in four states and a growing
competitive generation company, as well as fiber optics and wireless
communications. Southern Company brands are known for excellent customer
service, high reliability and retail electric prices that are below the
national average. Southern Company also is continually ranked among the top
utilities in Fortune's annual World's Most Admired Electric and Gas Utility
rankings. Visit our website at www.southerncompany.com.
SOURCE Southern Company
Contact: Southern Company Media Relations, +1-404-506-5333 or 866-506-5333
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