Carson Home Accents Adjusts Business Model to Grow 40 Percent With
Help From Sage ERP X3 and Sage Exchange
Integrated Business Management System Helps Carson Meet Demand for
the RedNek Wine Glass
IRVINE, CA -- (Marketwire) -- 10/24/12 -- Sage North America today
announced that Freeport, Penn.-based Carson Home Accents, a leader in
wholesale manufacturing and the distribution of gift, garden, and
home decor products to specialty retail stores nationwide, has grown
40 percent with help from a Sage business management system featuring
Sage ERP X3 with Sage Exchange. Sage ERP X3 is the most powerful and
flexible management software system by Sage, and is designed for
midsized companies looking to grow a competitive business with
limited resources. A service by Sage Payment Solutions, the Sage
North America payments division, Sage Exchange is a secure,
integrated Payment Application Data Security Standard
(PA-DSS)-certified payments platform.
In recent years, Carson has grown to include more than 2,500 products
and 8,500 customers. The company has adjusted its business model to
accommodate expansion while remaining family-owned and dedicated to
exceptional service. In 2007, the company searched for an enterprise
resource planning (ERP) solution that would allow it to meet its
current objectives while providing the flexibility and functionality
to adapt to future requirements. It added Sage Payment Solutions for
payment processing in 2011.
In March 2011, Carson introduced the RedNek Wine Glass. The product
quickly became a huge success for Carson.
"The integration between Sage ERP X3 and Sage Exchange came at the
perfect time for us," said John Hill, vice president of
administration at Carson. "With the introduction of the RedNek Wine
Glass, the volume of our daily credit card transactions exploded by
five times, and we were processing more than 300 transactions per
day. The fully automated solution saved us from hiring two people to
keep up with the demand for the RedNek Wine Glass using our legacy
credit card procedures."
Implementing Sage ERP X3
Sage ERP X3 is designed to support the most sophisticated business
processes while remaining cost-effective, quick to implement and
simple to use.
"Our business processes constantly evolve, and we're constantly
working to improve our operations to stay competitive and reinforce
our value to customers," said Hill. "Sage ERP X3 is flexible, so it
adapts easily as our needs change."
Carson required its new ERP system to handle a complex inventory
allocation model. According to Hill, the configurable allocation
rules within Sage ERP X3 really stood out.
Carson works with 20 overseas suppliers, and the long lead times
involved can complicate the company's goal of optimizing inventory
levels while maintaining an adequate supply to meet customer orders.
"We strive to ship most orders 100 percent complete, as it saves us
money and provides a better level of service to our customers," said
Hill. "The allocation logic in Sage ERP X3 helps us optimize our
fulfillment process by helping us find and select the orders we can
ship complete based on stock on hand."
Carson has seen a marked improvement in customer satisfaction and
return on investment since implementing Sage ERP X3. "Customers
repeatedly mention our invoice improvements," said Hill.
Adding Sage Exchange
Carson turned to Sage again when it saw a significant upward trend in
the number of customers using credit cards to pay invoices.
Currently, about 20 percent of Carson revenues are processed from
customers using credit cards.
"We needed to streamline and facilitate our payment processing to
stay organized and efficient," said Hill. "Since Sage Exchange
tightly integrates with Sage ERP X3, we've eliminated separate and
manual processing tasks to save approximately 20 hours per week."
Furthermore, Sage Exchange helps Carson secure its customers' credit
card information, because the platform operates in a PCI (Payment
Card Industry)-compliant environment.
"PCI regulations can be difficult and costly for smaller companies
like Carson, so using Sage Exchange saves us from a lot of the burden
of PCI compliance," said Hill. "Assuring our customers we're
protecting their sensitive data -- that payments made to us are
end-to-end encrypted through Sage Exchange -- is another way we're
maintaining our strong customer relationships."
Hill added, "We have very high expectations for both our employees
and our information systems. When an employee leaves or we find it
challenging to keep up with new business, we first look at how we can
reorganize workflow to become more efficient and make better use of
our business management systems. Since implementing Sage ERP X3 and
Sage Exchange, we haven't needed to hire for four vacant positions."
Located in the rolling hills of Southwestern Pennsylvania, Carson
Home Accents is a wholesale manufacturer and distributor to specialty
retail stores nationwide. Originally founded as the Carson Casting
Company in 1970 by Mr. Harry Carson, Sr., Carson Home Accents is a
recognized leader in the gift, garden and home decor markets. With
over 8,500 customers in the U.S., Carson has consistently proven the
enduring appeal of its products and its devotion to customer
satisfaction. For more information, visit: www.carsonhomeaccents.com
Sage North America has been providing businesses and organizations
with electronic payment systems for more than 20 years. Through its
payments division, Sage Payment Solutions, the company allows more
than 155,000 merchants to accept multiple forms of payment, including
credit and debit cards, electronic checks, Check21, gift and loyalty
cards, and automatic recurring payment. Sage Payment Solutions
provides a wide range of secure standalone and integrated payment
processing solutions, including Sage Exchange, Sage Virtual Terminal,
Sage Mobile Payments, and Sage Patient Payments. Visit Sage Payment
Solutions online at NA.Sage.com/sage-payment-solutions, or follow it
on Twitter at twitter.com/sagepayments and on Facebook at
Sage ERP solutions provide organizations with powerful functionality
and cutting-edge technology to help springboard them to the next
level. Sage ERP X3, a dedicated solution for mid-market companies
with international demands, enables businesses to transform and
perform through technologies. More than 3,500 customers worldwide
have already chosen Sage ERP X3, because it is easy to use, rapid to
deploy, and cost-effective. For over 10 years, Sage ERP X3 has been a
proven and comprehensive ERP solution, addressing mid-market
companies' specific requirements and challenges in industries from
manufacturing and services, to distribution and many more. Sage ERP
X3 has presence in 56 countries and counts a network of more than
1,500 Sage professionals and 240 partners in its ecosystem. Visit
Sage ERP online at http://na.sage.com/erp or follow them on Twitter
at https://twitter.com/sageerp and on Facebook at
Sage is a leading global supplier of business management
software and services for small and midsized businesses. The Sage
Group plc, formed in 1981, was floated on the London Stock Exchange
in 1989 and now employs more than 12,600 people and supports more
than 6 million customers worldwide. For more information about Sage
in North America, please visit the company website at NA.Sage.com.
Follow Sage North America on Facebook, Facebook.com/SageNorthAmerica,
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Sage North America
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