Restaurant Technologies, Inc. Chooses Astea's Field Service & Mobile Workforce Optimization Solution

Restaurant Technologies, Inc. Chooses Astea's Field Service & Mobile Workforce
                            Optimization Solution

Deployed Astea Alliance to Reduce Costs; Increase Technician Productivity &
Capacity; and Leverage Performance Management for Process Optimization

PR Newswire

HORSHAM, Pa., Oct. 23, 2012

HORSHAM, Pa., Oct. 23, 2012 /PRNewswire/ --Astea International Inc. (NASDAQ:
ATEA), the leader in service lifecycle management and mobility solutions
announces that Restaurant Technologies, Inc. (RTI), an industry-leading
provider to restaurants of cooking oil management systems and technology, has
selected, and is already live, on the Astea Alliance solution suite. The
reason RTI selected Astea Alliance was to reduce service delivery costs,
increase resource utilization and gain real-time insight into actionable data
to ensure the highest level of customer satisfaction and retention.

"We needed a flexible yet robust field service management and mobility
solution that would not only meet our needs today but also provide a single
platform that would support our ongoing growth and dynamic requirements. After
an extensive vendor evaluation process, we selected Astea, as it was the only
solution that could meet the broad cross-sectional requirements of our
business and facilitate our goals to transform our service business, and
deliver exemplary customer service," said Leanne Branham, VP of Operations,
RTI. "We were very impressed with Astea's scheduling solution which was one of
the primary reasons we selected their platform. Additionally, we were excited
about their other solution areas and saw many opportunities in which we could
expand and leverage their solution for ongoing transformation into the
future."

Astea's solution will provide RTI with a comprehensive and robust combination
of capabilities such as Astea's mobility, field service, dynamic scheduling
engine, inventory management, and performance management modules that will
help to drive and improve efficiencies and optimize their service delivery
process.

RTI will be leveraging Astea's solution to:

  oImprove Technician Productivity

       oProvide field technicians access to customer service history,
         equipment repair records, service contracts, product information,
         inventory, parts availability, address and driving directions in
         order to ensure first time fix rates and increasing capacity for more
         jobs per day.

  oDecrease Service Costs

       oOptimized scheduling to produce more efficient routes, thereby
         decreasing fuel costs and minimizing travel time between jobs.
       oEliminate time spent on manual data entry while ensuring accurate
         data capture, greatly improving the work-life balance for the
         technician as well as reducing administrative costs.

  oProactive Process Improvements

       oCall center agents, dispatchers and field personnel are empowered
         with a 360 degree view of the customer, as well as powerful
         automation capabilities, to provide a more streamlined experience for
         their customers.
       oIncreased visibility into issues will facilitate increasing first
         time fix rates as well as the ability to provide service trend data
         by restaurant location, by depot, by franchise, and by restaurant
         concept.

"We're excited to be delivering powerful solutions that provide tangible
benefits for our customers. We take pride in partnering with our customers to
meet their implementation schedules, as well as ensuring they are deriving
maximum value from our solution," stated Zack Bergreen, CEO of Astea
International. "We look forward to working together with RTI to support their
ongoing service initiatives to maintain their competitive differentiation as
well as their unyielding desire to provide the optimal customer experience."

Astea is the only solution provider that offers all cornerstones of service
lifecycle management: customer management; service management; asset
management; forward and reverse logistics management; and mobile workforce
management with enhanced workforce scheduling optimization. Astea's solutions
are seamlessly orchestrated to share and leverage information throughout the
service lifecycle – removing the traditional barriers between the field and
back office. With Astea's solution modularity, companies can introduce one
module at a time or deploy a seamless information backbone across the entire
service lifecycle continuum.

About Restaurant Technologies, Inc.
Restaurant Technologies, Inc. (RTI) provides restaurants with industry-leading
cooking oil management systems and technology that measures and monitors oil
usage to improve food quality and consistency and optimize the life of oil.
RTI's oil management systems eliminate dangerous and cumbersome manual oil
transport practices increasing safety for your employees and improving
restaurant cleanliness. http://www.rti-inc.com/

About Astea International
Astea International (NASDAQ:ATEA) is a global provider of software solutions
that offer all the cornerstones of service lifecycle management, including
customer management, service management, asset management, forward and reverse
logistics management and mobile workforce management and optimization. Astea's
solutions link processes, people, parts, and data to empower companies and
provide the agility they need to achieve sustainable value in less time, and
successfully compete in a global economy. Since 1979, Astea has been helping
more than 600 companies drive even higher levels of customer satisfaction with
faster response times and proactive communication, creating a seamless,
consistent and highly personalized experience at every customer relationship
touch point.

www.astea.com. Service Smart. Enterprise Proven.

© 2012 Astea International Inc. Astea and Astea Alliance are trademarks of
Astea International Inc. All other company and product names contained herein
are trademarks of the respective holders.

SOURCE Astea International Inc.

Website: http://www.astea.com
Contact: Debbie Geiger, Astea International, Vice President, Marketing,
+1-215-682-2500, dgeiger@astea.com
 
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