Gartner Says Every Budget is Becoming an IT Budget
Analysts Discuss Key Issues Facing the IT Industry During Gartner
Symposium/ITxpo 2012, October 21-25, in Orlando
Gartner Symposium/ITxpo 2012
ORLANDO, Fla. -- October 22, 2012
Twelve years ago technology spending outside of IT was 20 percent of total
technology spending; it will become almost 90 percent by the end of the
decade, according to Gartner, Inc. Much of this change is being driven by the
digitization of companies’ revenue and their services.
The Nexus of Forces is leading this transformation. The Nexus is the
convergence and mutual reinforcement of social, mobile, cloud and information
patterns that drive new business scenarios. Gartner analysts examined the
impact of the Nexus of Forces during the opening keynote today at Gartner
Symposium/ITxpo, which is taking place here through Thursday.
Organizations are digitizing segments of business, such as moving marketing
spend from analog to digital, or digitizing the research and development
budget. Secondly, organizations are digitizing how they service their clients,
in order to drive higher client retention. Thirdly, they are turning
digitization into new revenue streams. Gartner analysts said this is resulting
in every budget becoming an IT budget.
To address these changes, organizations will create the role of a Chief
Digital Officer as part of the business unit leadership, which will become a
new seat at the executive table. Gartner predicts that by 2015, 25 percent of
organizations will have a Chief Digital Officer.
“The Chief Digital Officer will prove to be the most exciting strategic role
in the decade ahead, and IT leaders have the opportunity to be the leaders who
will define it,” said David Willis, vice president and distinguished analyst
at Gartner. “The Chief Digital Officer plays in the place where the enterprise
meets the customer, where the revenue is generated and the mission
accomplished. They’re in charge of the digital business strategy. That’s a
long way from running back office IT, and it’s full of opportunity.”
Mr. Willis said the forces of cloud, social, mobile and information are
reconfiguring how people work and live. It’s a world in which business and
personal lives are intertwined. A world with fewer commands and control
restrictions that stifle productivity and innovation.
“It’s an environment where information technology does not define the rules.
Instead it is a key ingredient in achieving personal and enterprise
productivity and innovation. Where technology is so natural and pervasive that
we don’t even need to hold it in our hands. It’s just a part of our lives,”
Mr. Willis said.
However, there is serious work that needs to be done. IT leaders need to make
sure they have policies and procedures in place to respond to the new
Nexus-driven threats. They must counter cyberattacks, and anticipate new
attacks from new sources at a high scale. They will need to respond to
“reputation” warfare and defend against social media “mercenaries”. They will
also invest in new technologies that support employee-owned devices such as
mobile device management, containerization and virtualization.
“Security investments are going to dramatically increase,” Mr. Willis said.
“An already large security market is about to get much bigger, growing by 56
percent from current levels in five years time, while cloud security will
Mr. Willis said some companies are already doubling or tripling their security
budgets, for example in the health care industry.
Gartner analysts said a key reason for this is regulatory compliance. IT
leaders need to anticipate and plan for the coming wave of government
interventions and regulations. As information technology becomes pervasive in
all operations, regulations from the analog world will come to the digital
CEOs want their CIOs to make their impact felt where the enterprise meets the
outside world. They want the CIO to unleash the forces that will differentiate
their business. They don’t want the CIO spending all of their time automating
the back office.
“The value CEOs seek is in digitizing the interface between your enterprise
and its customer or citizen, creating whole new business opportunities in the
process,” Mr. Willis said. “The Nexus holds the promise of: new revenue
streams; new missions; and new possibilities.”
Gartner analysts said this is the age of the engagement economy, and it is key
for IT leaders to engage their employees. Mass collaboration is already
becoming critical. Gamification holds a lot of promise for the future. When
asked to innovate, engage, or solve a problem, Gartner recommends turning the
challenge into a game. However, looking beyond internal gamification, IT
leaders need a laser focus on their customers.
“If you cannot explain how every project in your discretionary budget affects
the end customer or citizen, don’t do it,” Mr. Willis said. “CIOs in every
industry recognize that focusing on the customer is the major driver of
innovation. The likelihood that a customer will recommend your brand to a
friend or colleague matters.”
About Gartner Symposium/ITxpo
Gartner Symposium/ITxpo is the world's most important gathering of CIOs and
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