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Enterasys Networks Provides Customers and Prospects with "How To" Videos



   Enterasys Networks Provides Customers and Prospects with "How To" Videos

New Video Series Provides Thought Leadership Platform; Decreases Support Costs
for Customers

PR Newswire

ANDOVER, Mass., Oct. 22, 2012

ANDOVER, Mass., Oct. 22, 2012 /PRNewswire/ -- Enterasys Networks, a Siemens
Enterprise Communications Company, today announced the availability of a new
series of "how to" videos designed to help its customers solve common problems
and utilize its products more effectively.  Located on the Enterasys OneFabric
YouTube site and the Enterasys support page, Enterasys developed the videos to
provide a unique resource for customers and prospects to streamline their
networking environment in both Enterasys-specific and multi-vendor
environments, and to demonstrate its vast knowledge in the networking space. 
The how-to videos represent a new model for Enterasys' support organization to
help meet customer needs and have the potential to reduce support costs. 

"With more than 60 videos now available created to help our customers
streamline their current network environment, we are excited to give our
customers a valuable tool to help decrease support costs by answering common
customer questions in a clear and effective way," said Vala Afshar, chief
customer and marketing officer at Enterasys Networks.  "We believe our
outstanding customer service and support is a key differentiator and these
videos provide yet another support tool with tangible and valuable information
– all available for free."  

Enterasys is taking suggestions from customers for new topics.  Customers can
submit an idea on the support page, or through Twitter (hashtag
#enterasyshowto).  Enterasys will also be hosting the videos on specific
product pages. 

"With a small, busy IT department, we are all forced to tackle multiple
disciplines with little prior experience or training.  A day away from work
for training is a rare luxury and as a general practitioner, I must be
familiar with many tasks," said Deb James, senior network administrator at
Richard Bland College.  "The Enterasys how-to videos give me the confidence
and knowledge to tackle new tasks and understand familiar tasks better.  The
videos are short, professional, and informative and provide simple,
easy-to-follow instructions.  My only suggestion is that Enterasys do more of
them."

About Enterasys Networks and Siemens Enterprise Communications
Siemens Enterprise Communications is a leading global provider of unified
communications (UC) solutions and network infrastructure for enterprises of
all sizes. Leveraging 160 years of experience, we deliver innovation and
quality to the world's most successful companies, backed by a world-class
services portfolio which includes international multi-vendor managed and
outsourcing capabilities. Our OpenScape communications solutions provide a
seamless and efficient collaboration experience – on any device – which
amplifies collective effort and dramatically improves business performance.
Together, our global team of UC experts and service professionals set the
standards for a rich communications experience that empowers teams to deliver
better results. Siemens Enterprise Communications is a joint venture of The
Gores Group and Siemens AG, and includes Enterasys Networks, a provider of
network infrastructure and security solutions, creating a complementary and
complete enterprise communications solutions portfolio.

Contact: Jason King             Amanda Jones
         Enterasys Networks     Connect Public Relations
         +1 978.684.1847        +1 801.373.7888
         jaking@enterasys.com   amandaj@connectpr.com

SOURCE Enterasys Networks

Website: http://www.enterasys.com
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