IHG to Introduce Managed Service Centre for Hotels in Russia and the CIS
MOSCOW, October 18, 2012
MOSCOW, October 18, 2012 /PRNewswire/ --
Centre will drive operational excellence and consistency
IHG has announced plans to establish a managed service centre that will
provide support services for its hotels as it grows Russia and the CIS.
Once it is open (most likely around March 2013) the Moscow-based centre will
enable IHG hotels to access specialised clustered (non-guest facing) services
including sales and marketing, finance, IT and human resources.
IHG's VP Operations, Russia, Commonwealth of Independent States and Georgia,
Robert Kennedy, said:
"Our decision to establish such a centre underlines our commitment to growing
in Russia and the rest of the CIS: one of IHG's priority markets.
"The managed service centre will be a bespoke offering for this region. It
will provide a dedicated, fully resourced office staffed to deliver essential
specialised operational expertise for our future properties.
"The centre will reinforce our already compelling management offer to owners,
an offer based on more than sixty years' of expertise with world-renowned
brands and leading system delivery.
"The centre's focus will be to drive operational excellence and consistency,
freeing up hotel staff to focus on delivering exceptional guest experiences.
"We have already talked about our ambition to have 100 hotels across Russia
and the CIS openor in the pipelineby 2020. We will continue to grow in
Moscow and St. Petersburg while working with local investors to introduce
managed and franchised hotels across the country, wherever there is a need for
internationally branded hotels."
More About the Managed Service Centre
IHG managed service centre for Russia and the CIS will deliver services that
are essential to hotel operations but require specialist expertise, including:
accounting; reservations; sales and marketing; procurement/purchasing; revenue
management; human resources, recruitment and training; IT; quality and
The group plans to open the centre in March 2013. The centre's services will
be offered to all properties in the group's pipeline.
IHG in Russia, Commonwealth of Independent States and Georgia
IHG has 13 hotels (3, 894 rooms) open in Russia, with another four hotels (1,
673 rooms) in the pipeline. Throughout the CIS IHG has five hotels (1,099
rooms) and two hotels (455 rooms) in the pipeline, which will open in the next
three to five years.
Notes to Editors:
IHG (InterContinental Hotels Group) [LON:IHG, NYSE:IHG (ADRs)] is a global
organisation with nine hotel brands including InterContinental® Hotels &
Resorts, Hotel Indigo®, Crowne Plaza® Hotels & Resorts, Holiday Inn® Hotels
and Resorts, Holiday Inn Express®, Staybridge Suites®, Candlewood Suites®, as
well as our two newest brands, EVEN™ Hotels and HUALUXE™ Hotels & Resorts. IHG
also manages Priority Club® Rewards, the world's first and largest hotel
loyalty programme with over 67 million members worldwide.
IHG franchises, leases, manages or owns over 4,500 hotels and more than
666,000 guest rooms in nearly 100 countries and territories. With more than
1,000 hotels in its development pipeline, IHG expects to recruit around 90,000
people into additional roles across its estate over the next few years.
InterContinental Hotels Group PLC is the Group's holding company and is
incorporated in Great Britain and registered in England and Wales.
Visit http://www.ihg.com for hotel information and reservations and
http://www.priorityclub.com for more on Priority Club Rewards. For our latest
visit http://www.ihg.com/media , http://www.twitter.com/ihgplc ,
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Contact: Media contacts: Madeleine Haden, firstname.lastname@example.org,
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