1 Million Customers With 3 or 4 Products: Customer Confidence Propels
Videotron to New Heights
MONTREAL, QUEBEC -- (Marketwire) -- 10/17/12 -- Videotron, the Quebec
telecommunications leader, now has one million multiproduct
customers. The milestone confirms the high regard in which Videotron
is held by Quebecers. Today, more than a million households subscribe
to a bundle combining either three or four of Videotron's services
(cable television, Internet access, residential telephone service,
mobile telephone service). Those customers enjoy the benefits of the
savings, superior entertainment experience and technological
convergence offered by Videotron's service bundles.
By Quebecers for Quebecers
"We have achieved this key milestone thanks to our 6,000 dedicated
employees," said Robert Depatie, President and CEO of Videotron. "Day
after day, they work hard to make life easier for our customers.
Videotron's employees are Quebecers working for Quebecers, doing
their utmost to deliver the best customer experience."
Unrivalled satisfaction rates among multiproduct customers
The love story between Videotron and Quebecers continues. Videotron
ranks with the best, boasting a satisfaction rate of more than 98%(1)
among customers with three or four products. That record has yet to
be equalled. In 2012, a Leger Marketing survey rated Videotron the
most respected telecommunications company in Quebec for the seventh
year in a row.
Videotron customers can count on a state-of-the-art, robust, reliable
network that is one of the most powerful in North America. By
leveraging Quebec expertise and advanced technology, Videotron is
able to offer customers a stand-out experience and an unparalleled
selection of content on illico TV, illico web and illico mobile. It
differentiates itself from the competition by combining the power of
fibre optics, coax cable and wireless technology, and by constantly
renewing its diverse service and content offerings.
Videotron (www.videotron.com), a wholly owned subsidiary of Quebecor
Media Inc., is an integrated communications company engaged in cable
television, interactive multimedia development, and Internet access,
cable telephone and mobile telephone services. Videotron is a leader
in new technologies with its interactive Digital TV service and its
broadband network, which supports high-speed cable Internet access,
analog and digital cable television, and other services. As of June
30, 2012, Videotron was serving 1,837,900 cable television customers,
including 1,425,000 subscribers to its digital service. Videotron is
also the Quebec leader in high-speed Internet access, with 1,341,100
subscribers to its cable service as of June 30, 2012. As of the same
date, Videotron had 347,600 subscriber connections to its mobile
telephone service and was providing cable telephone service to
1,223,400 Quebec households and organizations. For the seventh
consecutive year, Videotron was named Quebec's most respected
telecommunications company by Les Affaires magazine, based on a Leger
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(1) Leger Marketing, June 2012.
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