Ricoh and Digital Gateway partner to enhance dealer experience

        Ricoh and Digital Gateway partner to enhance dealer experience

Streamlined dealer resource is expected to increase business efficiencies

PR Newswire

MALVERN, Pa., Oct. 16, 2012

MALVERN, Pa., Oct. 16, 2012 /PRNewswire/ --Ricoh Americas Corporation is
joining with Digital Gateway, Inc. (DGI) to develop and deliver a robust
software integration solution that will provide dealers with real-time access
to information via Ricoh's Oracle ERP system through a consolidated dealer
portal that interfaces with DGI's e-automate^® system and similar ERP systems
from DGI's sister companies, OMD Corporation and La Crosse Management Systems,
Inc.

"Ricoh continues to be a strong business partner focused on helping us succeed
and meet our customers' needs," said Susie Woodhull, Owner and President of
Woodhull LLC, a Ricoh-authorized dealer based in Ohio. "This consolidated
dealer portal is another example of the tools Ricoh continues to provide,
helping us save time, improve accuracies and efficiencies, and ultimately,
enabling us to concentrate on growing our business."

DGI has become the fastest growing, most utilized dealer management software
provider in the office equipment industry and will help Ricoh provide dealers
with the ability to submit and track orders, check inventory availability,
submit meter reads and more. This integration will create a more streamlined
experience to help save time and money.

"Digital Gateway is in alignment with the commitment Ricoh has consistently
expressed to the dealer community, through hearing the needs and wants of
their dealers and responding with high impact solutions to drive their
success," said Jim Phillips, President and CEO of Digital Gateway. "The Ricoh
integration is an exceptional example of what I had always hoped to see
accomplished for manufacturers and dealers in this market."

This resource will be implemented using a two-phased approach. Launch of the
first "information and data sharing" phase is scheduled for this fall. After a
full analysis of dealer feedback, phase two is anticipated for spring 2013.
The final solution will enable dealers to place product, supply and parts
orders, integrate service alerts and provide meter synchronization directly
from the dealer's system into Ricoh's Oracle system.

"Dealers are a critical element of Ricoh's growth strategy, and we're
committed to providing new technologies and tools that make it easier to do
business," said Jim Coriddi, Vice President, Dealer Division, Ricoh Americas
Corporation.

For details on Ricoh's full line of products, services and solutions, please
visit www.ricoh-usa.com.

About Digital Gateway, Inc.
Digital Gateway, Inc. (DGI), the flagship company of the office equipment
division of ECi Software Solutions, is a leading provider of dealer management
software solutions for the office equipment industry. Together with OMD
Corporation and La Crosse Management Systems, Inc., DGI leverages the
strengths and talents of three elite companies to provide +1,700 dealers with
unmatched technology to compete in today's marketplace.

|  About Ricoh  |

Ricoh is a global technology company specializing in office imaging equipment,
production print solutions, document management systems and IT services.
Headquartered in Tokyo, Ricoh Group operates in more than 200 countries and
regions. In the financial year ending March 2012, Ricoh Group had worldwide
sales of 1,903 billion yen (approx. 23 billion USD).

The majority of the company's revenue comes from products, solutions and
services that improve the interaction between people and information. Ricoh
also produces award-winning digital cameras and specialized industrial
products. It is known for the quality of its technology, the exceptional
standard of its customer service and sustainability initiatives.

Under its corporate tagline, imagine. change. Ricoh helps companies transform
the way they work and harness the collective imagination of their employees.

For further information, please visit
www.ricoh.com/about/

© 2012 Ricoh Americas Corporation. All rights reserved. All referenced product
names are the trademarks of their respective companies.

Contact:

Linda Montefusco
Ricoh Americas Corporation
(973) 882-2172
linda.montefusco@ricoh-usa.com

Jill Searl
Brodeur Partners
(603) 559-5824
jsearl@brodeur.com

SOURCE Ricoh Americas Corporation

Website: http://www.ricoh-usa.com
 
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