Trend Micro Integrates security management products with ConnectWise for more profitable cloud-based security services

Trend Micro Integrates security management products with ConnectWise for more
                   profitable cloud-based security services

PR Newswire

TAMPA, Fla. and CUPERTINO, Calif., Oct. 10, 2012

TAMPA, Fla. and CUPERTINO, Calif., Oct. 10, 2012 /PRNewswire/ --ConnectWise,
developer of the leading service management software designed exclusively for
IT service providers, VARS, ISVs and MSPs, announced today that Trend Micro
Incorporated (TYO: 4704; TSE: 4704), the global cloud security leader, has
completed integration of its endpoint, web and email security management
products with ConnectWise for increased reporting, billing, and service ticket


TrendMicro's Internet content security and threat management for MSPs
includes cloud-based products and tools such as Trend Micro™ Worry-Free™
Business Security Services, Trend Micro™ Hosted Email Security, Trend Micro™
Worry-Free™ Remote Manager, and the Licensing Management Platform. Security
services help MSP partners increase recurring revenues, annuity streams, cash
flow, and help MSP partners increase average deal sizes by offering additional
Trend Micro solutions like Trend Micro Hosted Email Security.

Features resulting from this integration include:

  oStreamlined billing: Trend Micro product-usage data is automatically sent
    to ConnectWise on a scheduled basis to facilitate automated customer
  oCentralized ticketing: Trend Micro products can automatically generate
    tickets within ConnectWise.
  oEnhanced Executive Summary Report: Trend Micro statistical information is
    automatically included in the Executive Summary Report.

"Integrations like these with ConnectWise help facilitate and support our
partners transition and growth in their monthly recurring revenue business by
reducing time-to-value," said Ryan Delany, global solutions marketing manager,
MSP at Trend Micro. "This integration will help our global MSP partners
improve profitability by decreasing transaction costs through billing and
ticketing automation and the Executive Summary Report clearly demonstrates the
value of the services the MSP is providing to the customer."

"Trend Micro's strict focus on Internet security services is valued by our
MSPs and its centralized management is an excellent counterpart for
ConnectWise's advanced automation," said Director of ConnectWise Community
Jeannine Edwards. "We are thrilled to add Trend Micro to our innovative vendor

ConnectWise's suite of business automation software and IT integration tools
includes IT service software, quoting tools, application development and
consulting. For a complete list of products see

Follow ConnectWise

About ConnectWise
Designed exclusively for the IT Channel, ConnectWise is the leading business
management solution for service providers, MSPs, technology consultants,
integrators, and developers. Today more than 69,000 IT professionals rely on
ConnectWise to achieve greater accountability, operational efficiency and
profitability. ConnectWise fully integrates CRM, sales, help desk ticket and
tracking, project tracking, IT service management, SLAs, dispatch scheduling,
mobile IT services, time and expenses into a singular IT business software to
dramatically streamline IT companies. For the last 29 years, ConnectWise has
become the premier business operating system for IT solution providers.
ConnectWise APIs are accessed by over 300 organizations, including ConnectWise
partners and industry leaders of the IT Nation. For more information visit or call 800-671-6898.

About Trend Micro
Trend Micro Incorporated (TYO: 4704; TSE: 4704), a global cloud security
leader, creates a world safe for exchanging digital information with its
Internet content security and threat management solutions for businesses and
consumers.A pioneer in server security with over 20 years' experience, we
deliver top-ranked client, server and cloud-based security that fits
customers' and partners' needs, stops new threats faster, and protects data in
physical, virtualized and cloud environments. Powered by the industry-leading
Trend Micro™ Smart Protection Network™ cloud computing security
infrastructure, Trend Micro's products and services stop threats where they
emerge – from the Internet. They are supported by 1,000+ threat intelligence
experts around the globe.

Additional information about Trend Micro Incorporated and its MSP products and
services are available at Trend This Trend Micro news release
and other announcements are available at and as
part of an RSS feed at follow our news on Twitter
at @TrendMicro.

All product and company names herein may be trademarks of their respective


Mark Smith
JPR Communications
Skype: jprmark 

SOURCE ConnectWise

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