Infonetics Research: Unified Communications Survey Highlights Enterprises’ Shift Towards Mobility

  Infonetics Research: Unified Communications Survey Highlights Enterprises’
  Shift Towards Mobility

Business Wire

CAMPBELL, Calif. -- October 04, 2012

Market research firm Infonetics Research released excerpts from two voice over
IP (VoIP) reports: UC Deployment Strategies and Vendor Leadership: North
American Enterprise Survey, which explores enterprise plans for unified
communications (UC) and their perceptions of UC vendors, and VoIP and UC
Services and Subscribers Market Share and Forecast, which tracks service
providers and their VoIP and UC services revenue and subscribers.

UC DEPLOYMENT STRATEGIES SURVEY HIGHLIGHTS

“Our unified communications survey reveals a really important shift taking
place as enterprises increasingly use mobile devices to access UC
applications,” notes Diane Myers, principal analyst for VoIP, UC, and IMS at
Infonetics Research. “Survey respondents indicate that smartphones and tablets
will be the two most widely used devices for UC in 2013, passing traditional
computers and deskphones.”

  *The top drivers for deploying UC are improving employee response time,
    mobility, flexibility, and productivity
  *In a shift from previous years’ Infonetics surveys, complexity displaced
    cost as the leading barrier affecting UC deployment
  *When choosing a UC solution, 71% of survey respondents view mobile device
    integration as “very important”
  *Cisco is the most installed UC supplier among enterprises surveyed,
    followed by Microsoft and IBM

UC SURVEY SYNOPSIS

For its 29-page Unified Communications survey, Infonetics interviewed 102 UC
purchase-decision makers at medium and large enterprises that use VoIP,
e-mail, and instant messaging. The report analyzes key trends in the market
based on end-user responses about UC communication devices, reasons for and
against deploying UC, important UC capabilities, mobile and video
requirements, and UC vendors. The survey features enterprise ratings of 11
unified communications vendors: Alcatel-Lucent, AT&T, Avaya, Cisco, IBM,
Microsoft, Mitel, NEC, ShoreTel, Siemens, and Verizon. To buy the survey,
contact Infonetics Sales: http://www.infonetics.com/contact.asp.

VOIP AND UC SERVICES MARKET HIGHLIGHTS

“The SIP trunking and hosted UC segments were marked by strong growth and
dynamic supplier landscapes in the first half of 2012,” adds Myers. “Beyond
traditional operators and service providers, we’re seeing a growing number of
PBX/UC vendors, enterprise agents, system integrators, and resellers expanding
into hosted UC offerings.”

  *Infonetics predicts a cumulative $377 billion will be spent on business
    and residential/SOHO VoIP services over the 5 years from 2012 to 2016,
    driven primarily by SIP trunking and hosted VoIP/UC services
  *NTT, the perennial leader of residential VoIP market, topped 14 million
    subscribers in 2Q12
  *Roughly 15%–20% of all new IP PBX lines sold are part of a managed service
    or outsourced contract, making managed IP PBX the largest segment of
    business VoIP services
  *SIP trunking revenue grew 23% in the first half of 2012 compared to the
    second half of 2011, led by strong activity in North America

VOIP AND UC SERVICE REPORT SYNOPSIS

Infonetics' biannual VoIP and UC Services and Subscribers report features a
Hosted PBX/UC Provider Tracker and provides worldwide and regional market
share, market size, forecasts, analysis, and trends for VoIP services,
including residential/SOHO, hosted VoIP and UC, IP connectivity, and managed
IP PBX services. Companies tracked include AT&T, Cablevision, Charter,
Comcast, Cox, Embratel, France Télécom, KDDI, LG Uplus, LibertyGlobal, NTT,
ONO, Optus, Rogers, SFR, SK Broadband, SoftBank, Telecom Italia, Time Warner
Cable, Verizon, Vonage, and others. To buy the report, contact Infonetics
Sales: http://www.infonetics.com/contact.asp.

RELATED RESEARCH

  *Latest Infonetics VoIP research brief: http://bit.ly/VgXWCQ
  *Carrier VoIP market falls back to earth in Q2 after LTE-inspired boost,
    Huawei takes lead
  *Telenor, Vodafone, TDC edge ahead of BT as EMEA’s top hosted business VoIP
    providers
  *Voice over LTE gaining momentum; 300k VoLTE subscribers by year's end
  *LTE is top driver for IMS deployments, IMS operator survey shows
  *Mobile broadband subscribers up 50%

UPCOMING RESEARCH

Download Service Provider VoIP and IMS report highlights, tables of contents,
and prospectuses at http://www.infonetics.com/login, or Infonetics’
Publication Calendar at http://bit.ly/zwjcRs.

  *View Infonetics’ 2013 Market Research Lineup
  *Enterprise Communications Equipment Vendor Leadership Scorecard
  *SBC Deployment Strategies: Global Service Provider Survey
  *Service Provider VoIP and IMS Equipment and Subscribers Market Share and
    Forecasts
  *Telecommunications Equipment Vendor Leadership Scorecard

TO BUY REPORTS AND SURVEYS, CONTACT SALES:

N. America (West), Asia, Latin America: Larry Howard, larry@infonetics.com, +1
408-583-3335

N. America (East), Texas, Midwest: Scott Coyne, scott@infonetics.com, +1
408-583-3395

Europe, Middle East, Africa: George Stojsavljevic, george@infonetics.com, +44
755-488-1623

Japan, South Korea, China, Taiwan: http://www.infonetics.com/contact.asp

ABOUT INFONETICS

Infonetics Research (www.infonetics.com) is an international market research
and consulting firm serving the communications industry since 1990. A leader
in defining and tracking emerging and established technologies in all world
regions, Infonetics helps clients plan, strategize, and compete effectively.
View Infonetics’ brief About Us slides at http://bit.ly/QUrbrV.

Photos/MultimediaGallery Available:
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Multimedia
Available:http://www.businesswire.com/cgi-bin/mmg.cgi?eid=50430264&lang=en

Contact:

Infonetics Research
Diane Myers, +1-408-583-3391
Principal Analyst, VoIP, UC, and IMS
diane@infonetics.com
Twitter: @dianemyers
 
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