Direct Energy Elevates Customer Service Commitment Just In Time For Winter

Direct Energy Elevates Customer Service Commitment Just In Time For Winter 
Launch of Same Day Service ensures that all customer calls received by 5 p.m. 
are addressed promptly 
TORONTO, Oct. 1, 2012  /CNW/ - As the cold weather approaches, Direct Energy 
is reinforcing its commitment to customers with the launch of a new, 
industry-leading, and customer friendly "Same Day Service" commitment. 
Available to Ontario Direct Energy Home Services customers starting October 1, 
the Same Day Service program assures that if a call is received by 5 p.m., a 
reliable and trained Direct Energy technician will do everything possible to 
attend and provide service on the same day. Not the next day – the same day. 
The promise applies to all service requests relating to loss of heat or hot 
water, offering customers greater peace of mind and security during the winter 
"Direct Energy is dedicated to providing the best possible home services to 
our customers.  We have been listening to our customers and we know that they 
value prompt, hassle-free service," said Dave Walton, manager, business 
generation for Direct Energy. "Our goal with Same Day Service is to attend to 
90 percent of our calls on average each day – an industry-leading promise 
that we are very proud of." 
"This winter, our customers can have the peace of mind of knowing that with 
Same Day Service, they will not be left in the cold," added Walton. 
Direct Energy customers enrolled in Protection Plans, and customers who rent 
their water heaters from Direct Energy are eligible for Same Day Service.  New 
customers wanting that enhanced protection need to simply call 1-855-573-FAST. 
Conditions apply. For more information, full offer details, and conditions 
about Same Day Service, please visit 
About Direct Energy Direct Energy is North America's largest provider of 
heating & cooling, plumbing and electrical services and a leading energy and 
energy-related services provider with over eight million residential and 
commercial customer relationships. Direct Energy provides customers with 
choice and support in managing their energy costs through a portfolio of 
innovative products and services. A subsidiary of Centrica plc (LSE: CNA), one 
of the world's leading integrated energy companies, Direct Energy operates in 
46 U.S. states plus the District of Columbia and 10 provinces in Canada. To 
learn more about Direct Energy, please visit 
Micah Hirschfield, mobile, +1-281-908-6597, 
SOURCE: Direct Energy 
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CO: Direct Energy
ST: Ontario
-0- Oct/01/2012 14:19 GMT
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