J.D. Power and Associates Ranks Verizon Wireless Highest In Network Quality In
Wireless Network Performance Study Ranks Call, Messaging and Data Quality
Based on Customer Surveys
ROCHESTER, N.Y., Aug. 23, 2012
ROCHESTER, N.Y., Aug.23, 2012 /PRNewswire/ --When it comes to network
quality in the Northeast, Verizon Wireless ranks highest among U.S. wireless
providers, according to the latest J.D. Power and Associates 2012 Wireless
Network Quality Performance Study(SM), Volume 2. The Northeast Region
includes New York and six other states: Connecticut, Maine, Massachusetts, New
Hampshire, Rhode Island and Vermont.
For a 16th consecutive reporting period, Verizon Wireless ranks highest in the
Northeast region with fewer customer-reported problems with dropped calls,
initial connections, transmission failures and late text messages, compared
with the regional average. Verizon Wireless also ranks highest in the
Mid-Atlantic, Southeast, Southwest and West regions.
The J.D. Power and Associates study measured network quality among all U.S.
wireless service providers based on factors that impact overall carrier
performance. Approximately 27,000 wireless subscribers were surveyed by J.D.
Power and Associates between January and June 2012 about their experiences
with wireless voice, text messaging and data usage. Based on their responses,
Verizon Wireless performed significantly above the industry average in all six
regions and ranked highest among national wireless companies in five regions,
including the Northeast.
"Today's smartphones and tablets require a powerful network in order to make
the most of all the features and functionality customers have come to expect
from their wireless devices," said Chris Felix, president of Verizon Wireless'
Upstate New York Region. "Verizon Wireless is firmly committed to providing
customers in Upstate New York with the very best wireless experience,
expanding, enhancing and maintaining our nationwide industry-leading wireless
voice and data network."
Verizon Wireless invests on average more than $6 billion annually in its
network to stay ahead of the growing demand for the company's voice and data
services. The company's ongoing network investment totals more than $1.4
billion in Upstate New York and more than $70 billion nationally since it was
formed, which includes the introduction and continuous expansion of 4G LTE.
Verizon Wireless leads the way with the nation's largest 4G LTE network,
covering more than 75 percent of the U.S. population and supporting a wide
array of 4G LTE-enabled devices, such as the Samsung Galaxy S® III and DROID
INCREDIBLE 4G LTE by HTC, as well as HomeFusion(SM) Broadband, an in-home
broadband service that harnesses the power of the Verizon Wireless 4G LTE
For more information about Verizon Wireless, visit www.verizonwireless.com or
follow VZWjohno on Twitter at http://twitter.com/VZWjohno.
About Verizon Wireless
Verizon Wireless operates the nation's largest 4G LTE network and largest,
most reliable 3G network. The company serves 94.2 million retail customers,
including 88.8 million retail postpaid customers. Headquartered in Basking
Ridge, N.J., with 78,000 employees nationwide, Verizon Wireless is a joint
venture of Verizon Communications (NYSE, NASDAQ: VZ) and Vodafone (LSE,
NASDAQ: VOD). For more information, visit www.verizonwireless.com. To
preview and request broadcast-quality video footage and high-resolution stills
of Verizon Wireless operations, log on to the Verizon Wireless Multimedia
Library at www.verizonwireless.com/multimedia.
SOURCE Verizon Wireless
Contact: John O'Malley, +1-585-321-7264 or +1-585-261-5899,
email@example.com, http://twitter.com/VZWjohno; Meredith
Dropkin, +1-315-413-4293, firstname.lastname@example.org
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