New MyALLDATA Support Site Offers Customers an Online Option to Get Instant
Flexible, Interactive Product Information and Self-Help Troubleshooting
ELK GROVE, Calif., Aug. 21, 2012 (GLOBE NEWSWIRE) -- ALLDATA LLC, the leading
provider of vehicle manufacturers' service and repair information for
professional mechanical and collision repair shops, has developed a new
convenient online resource so customers can get self-help utilizing ALLDATA
products. Available 24/7, MyALLDATA (my.alldata.com) is an online resource
where customers can obtain quick product tips and information, including "How
To" articles and videos, FAQs and troubleshooting assistance. It includes an
open forum for posting questions or an opportunity for customers to provide
answers to other ALLDATA users. Using its online chat, customers can quickly
speak to an ALLDATA representative who can direct them to the self-help
article they need without having to pick up the telephone.
"MyALLDATA provides an interactive online environment for vibrant discussion
of ALLDATA products and related topics where ALLDATA customers can exchange
questions, offer ideas and suggestions, and share tips and tricks with each
other," explains Robert McBride, ALLDATA Director of Sales and Operations.
"MyALLDATA's user forum is a great source for education and troubleshooting
and it's an alternative to ALLDATA's standard customer support channels. Our
primary goal is to give our customers multiple ways to get support – by
calling us directly for one-on-one help through our dedicated call center,
contacting us by email, chatting online, or finding quick answers to common
questions on MyALLDATA. We understand that each customer and each situation is
different. Our number one priority is to help our customers as quickly and
effectively as possible so they can go back to writing orders, repairing cars,
and making money."
MyALLDATA complements ALLDATA's other customer support processes such as the
Library Data Support, Program Support Representatives, Account Services,
Account Management and more. It provides articles and videos to answer
frequently asked questions about product activation, computer set up, vehicle
information, data updates, exporting reports and more. Additionally, it
provides troubleshooting articles that help users diagnose and fix problems on
their own without needing to call in for assistance.
"MyALLDATA provides one more way for our customers to get answers to their
questions and master all the features we pack into our products," said ALLDATA
Account Services Manager, Chris Freitag. "Online support addresses the time
constraints of businesses. It is flexible to fit into our customers' day and
helps busy shop personnel obtain the information they need on their own
For more information, or to try out MyALLDATA, go to my.alldata.com.
ALLDATA, founded in 1986, with more than 80,000 automotive repair and
collision shop subscribers, is the leading provider of manufacturers' service
and repair information, shop management software and customer relations tools
for the automotive repair and collision industries. Professional automotive
repair shops across North America depend on ALLDATA for their automotive
repair information needs and to purchase parts from more than 2,200 AutoZone
Commercial program locations.
ALLDATA^® Collision^SM S3500 is the single source of OEM collision repair
information delivering unedited and regularly updated information for
structural repairs, mechanical and diagnostic information. ALLDATA^® Repair^SM
S3000 is the leading provider of comprehensive, factory-correct repair
information for the automotive industry. Also available are: ALLDATA^®
Manage^SM, a strategic shop management system; ALLDATA^® Market^SM, a
web-based shop marketing tool to bring in new and repeat business and the
AutoZone^® Aftermarket Parts Catalog and AZ PartsConnect^® program for
aftermarket parts estimating and electronic ordering. ALLDATAdiy.com provides
consumers with repair articles, factory technical service bulletins, and
illustrations for a specific vehicle, along with a link to ALLDATA-approved
repair shops. Visit www.alldata.com for more information.
As of May 5, 2012, AutoZone sells auto and light truck parts, chemicals and
accessories through 4,613 AutoZone stores in 48 U.S. states plus the District
of Columbia and Puerto Rico and 297 stores in Mexico.
AutoZone is the leading retailer and a leading distributor of automotive
replacement parts and accessories in the United States. Each store carries an
extensive product line for cars, sport utility vehicles, vans and light
trucks, including new and remanufactured automotive hard parts, maintenance
items, accessories, and non-automotive products.Many stores also have a
commercial sales program that provides commercial credit and prompt delivery
of parts and other products to local, regional and national repair garages,
dealers, service stations, and public sector accounts.AutoZone also sells the
ALLDATA brand diagnostic and repair software through www.alldata.com.
Additionally, we sell automotive hard parts, maintenance items, accessories,
non-automotive products and subscriptions to the ALLDATAdiy product through
www.autozone.com, and our commercial customers can make purchases through
www.autozonepro.com.AutoZone does not derive revenue from automotive repair
CONTACT: Media Contact Information:
Debbie Mitchell at 888-892-2332
AutoZone Contact Information
Media: Ray Pohlman at 866-966-3017
Financial: Brian Campbell at 901-495-7005
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