Toyota Motor Corporation Outperforms Industry In The J.D. Power and Associates 2012 Initial Quality Study

Toyota Motor Corporation Outperforms Industry In The J.D. Power and Associates
                          2012 Initial Quality Study

Lexus repeats as the number one overall nameplate

Toyota Motor Manufacturing Canada wins its eleventh award

PR Newswire

TORRANCE, Calif., June 20, 2012

TORRANCE, Calif., June 20, 2012 /PRNewswire/ -- Toyota and Lexus vehicles
captured five segment awards and five Toyota manufacturing facilities in Japan
and North America won plant awards, including one Gold, in the 2012 Initial
Quality Study (IQS), more than any other automaker in both categories. 

            The study also found:

  o Toyota has fewer problems than the premium brands industry average;
  o 15 Toyota, Lexus, and Scion models ranked in the top three of the segments
    they compete in;
  o Corolla is the highest performing non-premium model, it also ranks fifth
    overall;
  o The all-new Prius v garnered second place in a closely contested segment;
    and
  o The redesigned Camry scores even better than last year's model

"We are very pleased with this year's Initial Quality Study honors", said Ray
Tanguay, Senior Vice President and Chief Quality Officer Toyota Motor North
America, Inc.  "These accolades echo our enduring commitment to quality,
value, and customer satisfaction".

 

2012 Initial Quality Study performers by segment
Segment                       Ranking Model                     PP/100
Sub-Compact Car               1       Toyota Yaris (total)      79
Compact Car                   1       Toyota Corolla            59
                              2       Toyota Prius (total)      75
Compact Crossover SUV         2       Toyota RAV4               84
                              3       Toyota FJ Cruiser         86
Compact Multi-Purpose Vehicle 2       Prius v                   100
                              3       Scion xB                  103
Compact Sporty Car            3       Scion tC                  127
Entry Premium Car             1       Lexus ES350               69
Midsize Crossover SUV         3       Toyota Highlander (total) 86
Midsize Pickup                3       Tacoma                    95
Midsize Van                   3       Toyota Sienna             106
Midsize Premium Crossover SUV 1       Lexus RX (total)          67
Large Car                     2       Toyota Avalon             87
Large Premium Car             1       Lexus LS (total)          50
Lexus                         1                                 75
Toyota                        8                                 88
Scion                         26                                117
Premium Brands Industry Average                                 91
Non-Premium Brands Industry Average                             103
Industry Average                                                102

 

2012 Plant Awards
Region   Award        Assembly Line                    Model(s)         PP/100
Americas Gold         Cambridge South, Ontario (TMMC)* Lexus RX350      24
         Bronze       Woodstock, Ontario (TMMC)*       Toyota RAV4      27
         Silver       Kyushu 2, Japan (TMK)            Lexus ES, IS, RX 24
Asia     Bronze (tie) Fujimatsu, Japan (TABC)          Toyota Prius     28
         Bronze (tie) Tsutsumi 2, Japan                Toyota Prius     28

* Toyota Motor Manufacturing Canada (TMMC) has received more J.D. Power and
Associates plant awards (11), including more gold awards (6), than any other
North American plant in the industry.

Additional examples of Toyota's commitment to the highest standards for
quality, safety, reliability and retained value include:

  o Eight Lexus, Toyota, and Scion models captured segment awards in the 2012
    J.D. Power and Associates Vehicle Dependability Study, a performance equal
    to all other vehicle brands combined and more than twice as many as the
    runner-up nameplate.
  o Lexus ranked highest in customer satisfaction among luxury brands and led
    the industry in the J.D. Power and Associates 2012 Customer Service Index
    (CSI) Study for the fourth consecutive year.
  o 17 Toyota, Lexus and Scion models were named 2012 "Top Safety Picks" by
    the Insurance Institute for Highway Safety: Toyota Avalon, Camry, Corolla,
    Highlander, Prius, Prius c, Prius v, Sienna, Tundra (crew cab), Venza and
    Yaris (4-door hatchback); Scion tC, xB and xD; and Lexus CT 200h, GS and
    RX.
  o The 2012 Camry, Camry Hybrid, Prius, and Scion tC earned five stars for
    Overall safety from the National Highway Traffic Safety Administration
    (NHTSA), the highest rating possible.

(Logo: http://photos.prnewswire.com/prnh/20030501/TOYLOGO)

SOURCE Toyota Motor Sales, U.S.A., Inc.

Contact: Safety and Quality Communications, Brian R. Lyons, +1-310-468-2552,
brian_lyons@toyota.com, or Katy Soto, +1-310-468-8068, katy_soto@toyota.com,
or John Hanson, +1-310-468-4718, john_hanson@toyota.com; Toyota Product
Communications, Greg Thome, +1-310-468-3279, greg_thome@toyota.com, or Sam
Butto, +1-310-468-7728, sam_butto@toyota.com, or Moe Durand, +1-310-468-1601,
maurice_durand@toyota.com; Lexus Public Relations, or Bill Kwong,
+1-310-468-3764, bill_kwong@lexus.com, or Allison Takahashi, +1-310-468-5315,
allison_takahashi@toyota.com, Michael Kroll, +1-310-468-2261,
michael_kroll@toyota.com; Scion Public Relations, Craig Taguchi,
+1-310468-3282, craig_taguchi@scion.com; Toyota Motor Sales, USA, Inc. Media
Line, +1-310-468-5297