St. Luke’s Hospital to Improve Clinical Communications With New Amcom
*Amcom chosen to bolster mobile communications via solutions for encrypted
smartphone communications and Web-based on-call scheduling
*New solutions extend power of existing Amcom applications for emergency
notification and operator consoles
MINNEAPOLIS -- June 19, 2012
Amcom Software, Inc. today announced that St. Luke’s Hospital in Cedar Rapids,
Iowa, is adding to its Amcom technology suite to strengthen communications in
clinical settings. The 532-bed hospital is adding smartphone communications
and web-based on-call scheduling to its existing Amcom solutions for emergency
notification and operator consoles. The goal is to further improve speed,
accuracy, and security in its staff communications, which in turn enables
physicians and staff to enhance patient care.
The hospital selected the Amcom Mobile Connect smartphone communications
solution for encrypted, HIPAA-compliant mobile messaging among several hundred
physicians and administrators using a variety of smartphones. The solution
will protect sensitive patient information while eliminating questions of
whether a message was delivered or responded to using the solution’s audit
trail. Patient data will be further protected with capabilities such as remote
message deletion for lost or stolen smartphones.
Web-based on-call scheduling will be implemented organization wide to provide
accurate, easily updated schedules for physicians and others involved in
patient care. In particular, the Emergency Department at St. Luke’s will use
this new system to help ensure the right on-call physician can be reached
around the clock, streamlining patient care communications and replacing
paper-based schedules. The contact center will administer the on-call
scheduling system in tandem with its Amcom operator consoles, which also
support 110 physicians’ offices and departments with live, after-hours call
St. Luke’s uses Amcom’s emergency notification system to communicate with
outlying clinics, particularly during disaster situations such as the 2008
flood. Now, the solution is also used to alert traveling nurses of bad weather
and road closings as they treat hospice and home-based patients throughout the
region. In addition, various hospital departments use emergency notification
to quickly disseminate important information to associates when there is a
change in a scheduled event such as an important meeting. The system’s
automated reminders to physicians have greatly increased attendance at section
“The security of information communicated about patients is paramount for St.
Luke’s, particularly when it comes to interaction among mobile staff,” said
Cathy Rammelsberg, Telecom Supervisor, St. Luke’s Hospital. “Our expanded
capabilities will enable us to better support fast, informed decision making
and involve the right people at every step.”
“Since 1996 we’ve worked with St. Luke’s Hospital to develop and implement
technology that truly makes a difference for patients and staff,” said Chris
Heim, President, Amcom Software. “We’re lucky to continue this partnership and
support their new initiatives for smartphone messaging and Web-based on-call
About St. Luke’s Hospital
St. Luke’s is a fully accredited 532-bed hospital serving a five-county area
surrounding Cedar Rapids, Iowa. Founded in 1884 as Cedar Rapids’ first
hospital, today it offers a wide range of patient care services with strengths
in cardiac care, obstetrics, neonatology, pediatrics, rehabilitation,
behavioral health, general surgery, trauma care and senior services. St.
Luke’s Hospital is nationally recognized as a Top 100 and Magnet Hospital.
About Amcom Software
Amcom Software, a subsidiary of USA Mobility, Inc. (Nasdaq: USMO), connects
people to each other and to the data they need. This helps organizations save
lives with communications that are faster, more accurate, and more efficient.
Thousands of organizations worldwide rely on Amcom solutions for critical
smartphone communications, contact center optimization, emergency management,
and clinical workflow improvement. The company's products are used by leading
organizations in healthcare, hospitality, education, business, and government.
By continually developing its industry-leading technologies, Amcom Software
has rapidly grown and solidified its market leadership. For more information,
call 800.852.8935 or go to http://www.amcomsoftware.com or find us on Twitter
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