Aspect Unveils Aspect Premier Support for Microsoft Lync
CHELMSFORD, MA -- (Marketwire) -- 06/14/12 --
-- Provides additional backbone support for Microsoft Lync voice
-- Troubleshoots product issues and manages problems using Aspect's
time-tested tracking and case management system
-- Extends support assistance to associated technologies through current
contracts -- such as Microsoft Exchange, Microsoft Active Directory,
carrier support, telephony and Lync-related network equipment
Aspect today announced that the company has launched the Aspect Premier
Support for Microsoft Lync program to provide Microsoft certified
support for Microsoft Lync customers. The program offers voice
support for Lync customers similar to other PBX customer offerings,
as well as provides assistance with third party technologies
associated with Lync like Microsoft Exchange, Microsoft Active
Directory, carrier support, telephony and Lync-related network
Aspect Premier Support for Microsoft Lync maximizes the value of Lync
investments by helping organizations maintain and deliver peak
performance of their enterprise Lync solution. Aspect is committed to
the efficient delivery of consistent voice quality at every
interaction point. Aspect will serve as the single point of contact
for assistance with Lync issues for instant messenger, desktop
sharing, conferencing and Lync video in the contact center and
throughout the enterprise.
"Continuing to promote and support Microsoft and Lync is a natural
progression for us," said Manish Chandak, vice president of
Professional Services, Aspect. "Aspect Premier Support for Microsoft
Lync further demonstrates that Aspect is a trusted and leading
partner for Microsoft as we are the first to provide both contact
center and Lync enterprise voice support in the marketplace."
According to the January 2012 Forrester Research, Inc. Unified
Communications (UC) Purchase Plans 2012 report, "62% of Forrester's
survey respondents reported that their business users are actively
using UC. Even in today's challenging economic environment -- 44%
said that implementing or expanding UC in the next 12 months is a
critical or high priority."
At the same time, many IT organizations struggle with supporting the
full breadth of UC (voice, video, instant messaging, and
conferencing). Organizations that understand and coordinate the
servicing of all the components for high quality real time voice and
video communications can bring unique value to the UC market.
Aspect Premier Support for Microsoft Lync customers get product
troubleshooting and resolution management as well as Aspect's
time-tested tracking and case management system. Aspect will deliver
Microsoft Lync support when needed, as well as having direct access
to Microsoft for engineering and product related issues. With the
ultimate goal to help provide the backbone support for Lync voice
infrastructure, the Aspect Premier Support for Microsoft Lync team is
comprised of extensively trained and tested experts certified by
"It's great to see Aspect offer support for our Lync customers," said
Ashima Singhal, group partner and channel manager for Lync at
Microsoft. "We value the expertise Aspect brings to creating
solutions that work with Lync."
Aspect builds customer relationships through a
combination of customer contact software and Microsoft platform
solutions along with workforce optimization for the enterprise. For
more information, visit www.aspect.com.
Follow Aspect on Twitter at @AspectUC. Read our blogs at
Aspect and Aspect Software are either trademarks or registered
trademarks of Aspect Software, Inc., in the United States and/or
other countries. The names of other companies and products mentioned
herein may be the trademarks of their respective owners.
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