JetBlue Airways Awarded Eighth Consecutive Customer Satisfaction J.D. Power and Associates Honor

 JetBlue Airways Awarded Eighth Consecutive Customer Satisfaction J.D. Power
                             and Associates Honor

-- New York's Hometown Airline™, known for value-added amenities like free
TVs, comfy leather seats with lots of legroom and a free first-checked bag,
earns all-time high score among traveling public --

PR Newswire

NEW YORK, June 13, 2012

NEW YORK, June 13, 2012 /PRNewswire/ --New York-based JetBlue Airways
(Nasdaq: JBLU) today was awarded highest honors in airline customer
satisfaction among low-cost carriers by J.D. Power and Associates 2012 North
America Airline Satisfaction Study(SM), an estimable recognition the carrier
has earned every year from 2006 to 2011. The value airline also ranked highest
in customer satisfaction among all U.S. major airlines in 2005, when low-cost
and traditional network carriers were combined in a single category, making
this year's achievement its eighth consecutive J.D. Power and Associates


"We are honored and humbled to be ranked highest among low cost carriers by
the traveling public, and to receive this highly-respected and sought-after
industry accolade for the eighth consecutive year," said Dave Barger,
president and CEO of JetBlue Airways. "It's an historic day at JetBlue and
one that would not be possible without the passion, dedication and commitment
that each of our 14,000 crewmembers brings to their job every single day. Our
culture is defined by the respect, kindness and caring demeanor that we give
to each other, which in turn earns us the loyalty of thousands of happy new
customers each year."

The 2012 North America Airline Satisfaction Study(SM) measures customer
satisfaction among both business and leisure passengers of major North America
carriers. The study is based on responses from more than 13,700 passengers who
flew on a major North America airline between May 2011 and April 2012. The
study was fielded between July 2011 and April 2012. The study measures overall
customer satisfaction based on performance in seven measures (in order of
importance): cost and fees; in-flight services; boarding/deplaning/baggage;
flight crew; aircraft; check-in; and reservation.

This year's survey highlighted that the use of mobile devices to check in for
a flight has more than doubled over the last year, and overall satisfaction
with the check-in process is highest when passengers check in using a mobile
device. To provide customers a simplified and personalized experience, earlier
this year JetBlue revealed a refreshed look and feel to its and
mobile.jetblue.comsites and introduced a new iPhone application.The
digitally-minded airline's new iPhone mobile application provides real time,
on-the-go ease for booking, check-in, flight status, and more.

JetBlue, the 'un-airline' of the industry, soared above the rest in this
year's in-flight services and aircraft measures. The airline has carved out a
niche among competitors that is focused on delivering un-matched value to all
customers with its core product offerings, including a first checked bag free
of charge (a), unlimited complimentary in-flight snacks and beverages, and a
live in-flight entertainment system with 36 channels of free DIRECTV
programming and more than 100 channels of freeXM Satellite Radio at every
comfortable leather seat (b). Customers can expect friendly service from the
friendliest crewmembers in the sky while they kick back and enjoy in spacious
aircraft cabins, which offer the most legroom in coach of any U.S. airline

About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a
global marketing information services company providing forecasting,
performance improvement, social media and customer satisfaction insights and
solutions. The company's quality and satisfaction measurements are based on
responses from millions of consumers annually. For more information on car
reviews and ratings, car insurance, health insurance, cell phone ratings, and
more, please visit J.D. Power and Associates is a business unit
of The McGraw-Hill Companies.

About JetBlue Airways 
JetBlue is New York's Hometown Airline™ with other focus cities in Boston,
Fort Lauderdale/Hollywood, Los Angeles, and Orlando. Known for its
award-winning service and free TV as much as its low fares, JetBlue offers the
most legroom in coach of any U.S. airline (based on average fleet-wide seat
pitch) as well as super-spacious Even More Space seats. JetBlue is also
America's first and only airline to offer its own Customer Bill of Rights,
with meaningful and specific compensation for customers inconvenienced by
service disruptions within JetBlue's control. Visit
for details. JetBlue serves 71 cities with 750 daily flights. With JetBlue,
all seats are assigned, all fares are one-way, and an overnight stay is never
required. For information call +1 800-538-2583, TTY/TDD +1 800-336-5530, or

(a) Baggage weight and size limits apply.

(b) DIRECTV andXM Satellite Radio service are not available on most flights
outside the continental United States.

(c) JetBlue offers the most legroom in coach, based on average fleet-wide seat
pitch for U.S. airlines.

SOURCE JetBlue Airways
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