Consumer Cellular to Hire More Than 650 at Redmond, Oregon Call Center
Letter of Intent with T-Mobile USA Will Create Central Oregon Jobs
PORTLAND, Ore. -- May 30, 2012
Oregon-based Consumer Cellular, the number one rated cell phone service
provider in the U.S. and the exclusive wireless provider for AARP members,
announced today it has signed a Letter of Intent with T-Mobile USA to
sub-lease the carrier’s facility in Redmond, Ore. Consumer Cellular plans to
open the 77,000 square-foot call center facility on Aug. 1.
Consumer Cellular will work directly with T-Mobile and a team of economic
development organizations to ensure the transition is seamless, including the
Governor’s Office, Business Oregon, Economic Development for Central Oregon
(EDCO) and Redmond Economic Development, Inc. (REDI).
“We are very pleased to join as a partner with Consumer Cellular and help
return hundreds of jobs to Deschutes County,” said Governor John Kitzhaber.
“The swift reopening of this facility will mean less disruption and hardship
for Central Oregon and the workers who faced unemployment.”
“Consumer Cellular is thrilled to work with T-Mobile and this qualified team
of economic development organizations to help save jobs in our state while
increasing our operations to meet the needs of our rapidly expanding customer
base,” said CEO John Marick. “Having a move-in ready facility with a
high-quality existing workforce made perfect sense for us, and we’re looking
forward to expanding in the state of Oregon and becoming a part of the Redmond
Once completed, the agreement with T-Mobile USA may preserve many of the jobs
assumed lost when the Bellevue, Wash.-based carrier announced in March it
would consolidate much of its operations, including a closure of its Central
Oregon call center. T-Mobile employees have the option to transfer to the
company’s Salem, Ore. call center, as well as 16 other T-Mobile call centers
throughout the country. With this agreement, Consumer Cellular will offer
employees yet another option, keeping them in Redmond.
“Today’s announcement restores confidence to Redmond and those who likely
would have been unemployed,” said REDI manager, Jon Stark. “We conducted
national outreach and interest in both the T-Mobile facility and employee base
was quite high. We’re gratified Consumer Cellular chose to invest here and
know, as a top quality employer, they’ll be an excellent fit for the Redmond
The area was already dealing with one of the highest unemployment rates in the
state and this collaborative effort to save the region’s jobs is a huge boost
to the community. The facility will remain a call center with the bulk of
positions being customer service representatives with supervisor, management
and HR teams to support them.
“We are very pleased to have a signed Letter of Intent with Consumer Cellular
regarding the sub-lease of our call center facility in Redmond,” said Brian
Brueckman, senior vice president, direct to customer, T-Mobile USA. “An
important part of our sub-lease search criteria was to find a company that
could not only assume the lease, but also provide additional opportunities to
our employees who may not want to relocate to one of our seventeen US call
centers where we are hiring.”
Consumer Cellular also operates call centers in Phoenix, Ariz., and its
Portland, Ore., headquarters. The expansion to Redmond will allow the rapidly
growing carrier to handle an increasing volume of calls for new service, new
phone orders and customer service consultations.
About Consumer Cellular
Consumer Cellular is the exclusive wireless provider for AARP members and a
top-rated carrier that provides no contract cellphones and service plans to
boomers and seniors. Founded in 1995 on the belief that everyone should have
affordable access to the safety and convenience of cellular service, Consumer
Cellular is privately held with more than 550 employees. The Portland,
Ore.-based company utilizes the nation's largest voice and data network,
covering more than 296 million people - or 97 percent of the U.S. population.
Consumer Cellular’s cellphones and plans are sold nationwide at leading
retailers such as Sears and RadioShack dealer franchise locations, as well as
direct to consumers at www.consumercellular.com or 800-686-4460. For cellphone
tutorials, features, applications and company news, connect with Consumer
Cellular on Facebook.com/consumercellular, Twitter.com/consumer_cell and
Brandi Cook, 503-546-7854
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