Infonetics Research: Comcast, Verizon top Infonetics Business VoIP Services Scorecard for North America

  Infonetics Research: Comcast, Verizon top Infonetics Business VoIP Services
  Scorecard for North America

Business Wire

CAMPBELL, Calif. -- May 07, 2012

Market research firm Infonetics Research today released excerpts from its
annual North America Business VoIP Service Leadership Scorecard, which
analyzes and ranks the top service providers in the hosted VoIP and unified
communications (UC) services market and the IP connectivity market.

“Comcast’s acquisition of New Global Telecom, the former perennial leader in
our business VoIP scorecards, propelled Comcast to the #1 position in
Infonetics’ hosted Business VoIP Leadership Scorecard this year,” announced
Diane Myers, principal analyst for VoIP and IMS at Infonetics Research. “And,
for the fourth year in a row, Verizon Business is #1 in our IP Connectivity
Leadership Scorecard, followed by AT&T.”

Myers adds: “After a banner 2010, 2011 was another year of consolidation in
North America among business VoIP service providers. Though there are still a
large number of VoIP service providers in North America, consolidation is
starting to separate the large providers from the rest of the pack.”


  *Comcast earned a high overall score of 33 out of 35 for hosted VoIP
    services; West, Verizon, and 8x8 are also among the top hosted VoIP
    providers in North America
  *Verizon Business earned a high overall score of 32 out of 35 for IP
    connectivity providers; AT&T, Comcast, and XO are also among the top
    providers in North America
  *At the end of 2011, many of the top hosted VoIP service providers had over
    100,000 VoIP and UC seats, while others had fewer than 50,000 seats,
    signaling further consolidation to come, and likely the shuttering of some
  *On the IP connectivity front, the bulk of the installed base has become
    concentrated with the large operators, as scale is necessary for a
    successful business in a service market based on lower-prices
  *The competitive landscape for hosted VoIP services is shaking up, with the
    traditional PBX and UC vendors such as ShoreTel, NEC, Mitel, Avaya, and
    Cisco jumping into the cloud


Service providers ranked in Infonetics’ 2012 North America Business VoIP
Service Leadership Scorecard include 8x8, AT&T,, BroadView
Networks, Cbeyond, Comcast, Cox, Level 3, Megapath, RingCentral, ShoreTel/M5,
Sprint, Thinking Phone Networks, Verizon Business, West, Windstream, and XO.

The report identifies service providers currently leading the hosted VoIP/UC
and IP connectivity markets and those best positioned to succeed long-term.
The matrix rankings are based on criteria such as installed base of lines or
seats, financial stability, market strategy, service capabilities, and support
options. An EMEA Business VoIP Service Leadership Scorecard will be published
by Infonetics on or before August 2, 2012. To buy reports, contact Infonetics


  *Latest Infonetics VoIP and Unified Communications research newsletter:
  *VoIP services market growing strong as businesses seek flexibility, easier
  *High-growth segments kicking into gear in 2012 in carrier VoIP and IMS
    equipment market
  *Asia, Latin America boost enterprise voice equipment market in Q4; Avaya,
    Cisco end strong
  *Mobile broadband, smartphones, LTE drive Diameter signaling controllers to
    106% CAGR
  *42% of North American enterprises surveyed plan to use SIP trunking by
  *15 million Rich Communication Suite (RCS) subscribers by 2013


report highlights, tables of contents, etc.

  *Log in to download Infonetics’ 2012 Research Publication Calendar:
  *Service Provider VoIP & IMS Equipment & Subscribers Market Share &
  *Mobile VoIP Services & Subscribers Market Size and Forecasts
  *IMS Service Strategies, Product Features, and Vendor Leadership: Global
    Service Provider Survey
  *EMEA Business VoIP Service Leadership Scorecard
  *VoIP and UC Service and Subscribers Market Share and Forecasts
  *UC Deployment Strategies: North American Enterprise Survey


N. America (West), Asia, Latin America: Larry Howard,,

N. America (East), Texas, Midwest: Scott Coyne,,

Europe, Middle East, Africa: George Stojsavljevic,,

Japan, South Korea, China, Taiwan:

Infonetics Research ( is an international market research
and consulting firm serving the communications industry since 1990. A leader
in defining and tracking emerging and established technologies in all world
regions, Infonetics helps clients plan, strategize, and compete effectively.

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Multimedia Available:


Infonetics Research
Diane Myers, +1-408-583-3391
Principal Analyst, VoIP and IMS
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