ClickSoftware Partners with Infor to Enhance Scheduling of Mobile Workforces

 ClickSoftware Partners with Infor to Enhance Scheduling of Mobile Workforces

Integrated EAM Solution Enables Field Service Organizations to Optimize
Scheduling and Reduce Carbon Footprint

PR Newswire

BURLINGTON, Massachusetts, April 20, 2012

BURLINGTON, Massachusetts, April 20, 2012 /PRNewswire/ --

ClickSoftware Technologies Ltd.(NasdaqGS: CKSW), a leading provider of
automated mobile workforce management and optimization solutions, today
announced a partnership with Infor, a leading provider of business application
software serving more than 70,000 customers. Through the strategic
partnership, Infor will integrate its Infor10 EAM application with
ClickSoftware to enable field service organizations with large, complex
workforces to improve visibility, reduce costs and boost service levels by
optimizing schedules while factoring in travel time, service level agreements,
employee qualifications and accreditations, and parts availability.

News points

  oInfor plans to integrate Infor10 EAM and ClickSoftware to help
    organizations achieve best-in-class schedule optimization for the
    management of large and complex resources, including the ability to allow
    schedule adjustments based on real-time feedback. Integration is
    accomplished with the use of Infor10 ION technology, Infor's lightweight
    middleware platform.
  oThe integrated application uses mobile capabilities to allow users to
    easily allocate resources that best fit specific work order tasks and
    adjust resource allocation based on live feedback from field service
    teams, boosting visibility and productivity.
  oInfor's partnership with ClickSoftware was established in response to
    increased demand for scheduling capabilities that can handle large
    personnel numbers, optimize complex crew availabilities, minimize schedule
    windows for specific assets or tools, and continually adjust to the
    demands of an internal and external workforce.
  oUK-based defense leader AWE (the Atomic Weapons Establishment) is the
    first company to deploy the integrated application, and plans to use the
    capabilities to reduce its carbon footprint and deliver productivity
    benefits across the business. 

AWE quote

"We recently invested in Infor10 EAM and ClickSoftware to achieve two key
objectives across our asset and service management operations," said Ken
Chapman, manager, asset management, AWE. "As part of efforts to reduce our
carbon footprint, we plan to use the enhanced scheduling capabilities to
optimize route planning in our logistics operations, while at the same time,
we will improve scheduling of our 400 engineers for increased productivity and
improved service across the business."

ClickSoftware quote

"ClickSoftware looks to build lasting partnerships with world-class technology
providers and system integrators. Our partnership with Infor provides
business solutions that help drive growth and greater success for our
customers," said Nigel Clark, Senior Vice President of Worldwide Business
Development, Clicksoftware. "Our solutions have become the backbone of service
operations management in many leading organizations worldwide by turning them
into real time service enterprises. They enable shorter appointment time for
customers, and, once promises are made, on-going updates on the expected
arrival time of the service technician. Improved schedule and route
optimization also offer significant savings in fuel consumption and a positive
environmental impact with the reduction of carbon emissions."

Infor quote

"As organizations remain focused on reducing costs and improving service
levels, we are seeing increased demand for capabilities which can optimize
scheduling of complex resources to complement asset management," said Stephan
Scholl, President, Infor. "Through our partnership with ClickSoftware
Infor10 EAM will enable organizations to schedule highly complex workforce
structures and variables, from complex sub-contractor arrangements to the
management of limited windows of opportunity for the use of specific assets or
tools."

Additional Resources

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  oInfor10 EAM
  oClickSoftware

About Infor

Infor is the world's third-largest supplier of enterprise applications and
services, helping more than 70,000 large and mid-size companies improve
operations and drive growth across numerous industry sectors.To learn more
about Infor, please visit http://www.infor.com.

About ClickSoftware

ClickSoftware is the leading provider of automated workforce management and
optimization solutions for every size of field service business. Its
portfolio of solutions, available on demand and on premise, create business
value through higher levels of productivity, customer satisfaction and
operational efficiency. Its patented concept of 'continuous planning and
scheduling' incorporates customer demand forecasting, long and short term
capacity planning, shift planning, real-time service scheduling software,
mobile workforce management , enterprise mobility, and location-based
services, as well as on-going communication with the consumer on the expected
arrival time of the service resource. For more information, please visit.
http://www.clicksoftware.com.

ClickSoftware Safe Harbor Statement

This press release contains express or implied forward-looking statements
within the Private Securities Litigation Reform Act of 1995 and other U.S
Federal securities laws. These forward-looking statements include, but are not
limited to, those statements regarding expected benefits to Infor and its
customers from using ClickSoftware's solutions. Such "forward-looking
statements" involve known and unknown risks, uncertainties and other factors
that may cause actual results or performance to differ materially from those
projected, including those discussed in the "Risk Factors" section and
elsewhere in ClickSoftware's annual report on Form 20-F for the year ended
December 31, 2011 and in subsequent filings with the Securities and Exchange
Commission. Except as otherwise required by law, ClickSoftware is under no
obligation to (and expressly disclaims any such obligation to) update or alter
its forward-looking statements whether as a result of new information, future
events or otherwise.

Infor Safe Harbor Statement

This announcement reflects the direction Infor may take with regard to the
specific products and services described herein, all of which is subject to
change by Infor in its sole discretion, with or without notice to you. This
announcement is not a commitment to you in any way and you should not rely on
this announcement or any of its content in making any decision. Infor is not
committing to develop or deliver any specified enhancement, upgrade, product,
service or functionality, even if such is described herein. This document, in
whole or in part, may not be incorporated into any contractual agreement with
Infor or its subsidiaries or affiliates.This announcement, in whole or in
part, may not be incorporated into any contractual agreement with Infor or its
subsidiaries or affiliates. Infor expressly disclaims any liability with
respect to this announcement.The services described herein may not be
available for all Infor products.

For more information:

Kristin Amico

ClickSoftware
+1-781-272-5903 ext. 2364
kristin.amico@clicksoftware.com

SOURCE ClickSoftware Technologies Ltd