Beacon to Provide Call Center and Help Desk Support for SAIC
Beacon to Provide Call Center and Help Desk Support for SAIC Secure Converged Solution (SCS) PR Newswire LOUISVILLE, Ky., Feb. 17, 2011 LOUISVILLE, Ky., Feb. 17, 2011 /PRNewswire/ -- Beacon Enterprise Solutions Group, Inc. (OTC Bulletin Board: BEAC) ( www.askbeacon.com ), an emerging global leader in the design, implementation and management of high performance Information Technology Systems (ITS) infrastructure solutions, today announced it has signed a new joint marketing agreement with Science Applications International Corporation (SAIC) (NYSE: SAI) to offer Call Center and Help Desk support services to SAIC customers. (Logo: http://photos.prnewswire.com/prnh/20101021/DA85933LOGO ) Beacon and SAIC have reached an agreement for Beacon to provide Call Center and Help Desk support for SAIC's Secure Converged Solution (SCS) Passive Optical Network customer base. While the timing and details for the call center are being finalized, management from Beacon have confirmed that the company will support SAIC as required by receiving, documenting and dispatching inbound calls and client requests for break / fix services under maintenance agreements offered by both SAIC and Beacon. Beacon will provide 24 by 7 live English-speaking support initially, and will expand to international language support as part of Phase 2. Beacon will also be responsible for ensuring all incidents are managed to full resolution and compliance to the high standards of SAIC's Service Level Agreements (SLA) with its customers. "This new engagement with SAIC represents an important expansion of the Core Services offered by Beacon in 2011," stated Jerry Bowman, President and COO of Beacon. "Since 2007, we have evolved from Design and Engineering, to Contract Services in 2008, Service Delivery Management in 2009, and ITS Construction Management in 2010. This agreement will allow Beacon to provide ITS Contract Services (ICS) to the clients of SAIC's new passive optical network solution. This progress lays the foundation for providing world class support and is evidence of SAIC's commitment to the SCS solution. The introduction of this service by SAIC could help revolutionize the IT spend on converged networks and shows incredible industry leadership by SAIC. We are excited about the win-win-win that this brings to the corporate end user, SAIC and to Beacon." About Beacon Enterprise Solutions Group, Inc. Beacon Enterprise Solutions Group is an emerging global leader in the design, implementation and management of high performance Information Technology Systems ("ITS") infrastructure solutions. Beacon offers fully integrated, turnkey IT infrastructure solutions capable of fully servicing the largest companies in the world as they increasingly outsource to reduce costs while optimizing critical IT design and infrastructure management. Beacon is headquartered in Louisville, Kentucky, with a regional headquarters in Dublin, Ireland, Prague, Czech Republic and personnel located throughout the United States and Europe. For additional information, please visit Beacon's corporate website: www.askbeacon.com This press release may contain "forward-looking statements." Expressions of future goals and similar expressions reflecting something other than historical fact are intended to identify forward-looking statements, but are not the exclusive means of identifying such statements. These forward-looking statements may include, without limitation, statements about our market opportunity, strategies, competition, expected activities and expenditures as we pursue our business plan. Although we believe that the expectations reflected in any forward looking statements are reasonable, we cannot predict the effect that market conditions, customer acceptance of products, regulatory issues, competitive factors, or other business circumstances and factors described in our filings with the Securities and Exchange Commission may have on our results. The company undertakes no obligation to revise or update any forward-looking statements in order to reflect events or circumstances that may arise after the date of this press release. Contact: Bruce Widener, CEO 502-657-3507 email@example.com Porter, LeVay & Rose, Inc. Marlon Nurse, V.P. – Investor Relations 212-564-4700 Halliburton Investor Relations Geralyn DeBusk, President, or Hala Elsherbini, COO 972-458-8000 SOURCE Beacon Enterprise Solutions Group, Inc. Website: http://www.askbeacon.com Contact: Bruce Widener, CEO, Beacon Enterprise Solutions Group, Inc., +1-502-657-3507, firstname.lastname@example.org; or Marlon Nurse, V.P. - Investor Relations, Porter, LeVay & Rose, Inc., +1-212-564-4700, or Geralyn DeBusk, President, or Hala Elsherbini, COO, both of Halliburton Investor Relations, +1-972-458-8000, all for Beacon Enterprise Solutions Group, Inc.