Beacon to Provide Call Center and Help Desk Support for SAIC Secure Converged
LOUISVILLE, Ky., Feb. 17, 2011
LOUISVILLE, Ky., Feb. 17, 2011 /PRNewswire/ -- Beacon Enterprise Solutions
Group, Inc. (OTC Bulletin Board: BEAC) ( www.askbeacon.com ), an emerging
global leader in the design, implementation and management of high performance
Information Technology Systems (ITS) infrastructure solutions, today announced
it has signed a new joint marketing agreement with Science Applications
International Corporation (SAIC) (NYSE: SAI) to offer Call Center and Help
Desk support services to SAIC customers.
(Logo: http://photos.prnewswire.com/prnh/20101021/DA85933LOGO )
Beacon and SAIC have reached an agreement for Beacon to provide Call Center
and Help Desk support for SAIC's Secure Converged Solution (SCS) Passive
Optical Network customer base. While the timing and details for the call
center are being finalized, management from Beacon have confirmed that the
company will support SAIC as required by receiving, documenting and
dispatching inbound calls and client requests for break / fix services under
maintenance agreements offered by both SAIC and Beacon. Beacon will provide
24 by 7 live English-speaking support initially, and will expand to
international language support as part of Phase 2. Beacon will also be
responsible for ensuring all incidents are managed to full resolution and
compliance to the high standards of SAIC's Service Level Agreements (SLA) with
"This new engagement with SAIC represents an important expansion of the Core
Services offered by Beacon in 2011," stated Jerry Bowman, President and COO of
Beacon. "Since 2007, we have evolved from Design and Engineering, to Contract
Services in 2008, Service Delivery Management in 2009, and ITS Construction
Management in 2010. This agreement will allow Beacon to provide ITS Contract
Services (ICS) to the clients of SAIC's new passive optical network solution.
This progress lays the foundation for providing world class support and is
evidence of SAIC's commitment to the SCS solution. The introduction of this
service by SAIC could help revolutionize the IT spend on converged networks
and shows incredible industry leadership by SAIC. We are excited about the
win-win-win that this brings to the corporate end user, SAIC and to Beacon."
About Beacon Enterprise Solutions Group, Inc.
Beacon Enterprise Solutions Group is an emerging global leader in the design,
implementation and management of high performance Information Technology
Systems ("ITS") infrastructure solutions. Beacon offers fully integrated,
turnkey IT infrastructure solutions capable of fully servicing the largest
companies in the world as they increasingly outsource to reduce costs while
optimizing critical IT design and infrastructure management. Beacon is
headquartered in Louisville, Kentucky, with a regional headquarters in Dublin,
Ireland, Prague, Czech Republic and personnel located throughout the United
States and Europe.
For additional information, please visit Beacon's corporate website:
This press release may contain "forward-looking statements." Expressions of
future goals and similar expressions reflecting something other than
historical fact are intended to identify forward-looking statements, but are
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statements may include, without limitation, statements about our market
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forward-looking statements in order to reflect events or circumstances that
may arise after the date of this press release.
Bruce Widener, CEO
Porter, LeVay & Rose, Inc.
Marlon Nurse, V.P. – Investor Relations
Halliburton Investor Relations
Geralyn DeBusk, President, or Hala Elsherbini, COO
SOURCE Beacon Enterprise Solutions Group, Inc.
Contact: Bruce Widener, CEO, Beacon Enterprise Solutions Group, Inc.,
+1-502-657-3507, firstname.lastname@example.org; or Marlon Nurse, V.P. - Investor
Relations, Porter, LeVay & Rose, Inc., +1-212-564-4700, or Geralyn DeBusk,
President, or Hala Elsherbini, COO, both of Halliburton Investor Relations,
+1-972-458-8000, all for Beacon Enterprise Solutions Group, Inc.
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