Avaya IP Telephony Solution Helps Vitro Improve Communications

for 7,000 Employees Throughout Mexico 
With more than 3,000 IP phones, it is one of the largest IP Telephony 
implementations in the country 
MEXICO CITY, Aug. 16 /PRNewswire-FirstCall/ -- Vitro, a leading glass
manufacturing company based in Monterrey, Mexico, has dramatically improved
the communication capabilities of its offices throughout Mexico using an IP
telephony solution from Avaya (NYSE: AV). The system from Avaya, a leading
global provider of communications applications, systems and services for
businesses, gives Vitro and its employees increased responsiveness to
customers and control over communications. 
The new Avaya IP solution uses Intelligent Communications to enable
employees at all Vitro locations throughout Mexico to call each other by just
dialing a four-digit extension. Unified Communications allows users to receive
voice messages in their e-mail inbox, and a unified telephone directory for
all the Vitro's companies lets employees access contact information directly
from their IP phone. 
Vitro executives who travel frequently can now enjoy the benefits of Avaya
IP Softphone, which turns their laptops into an extension of their office
phone.  Users can make and receive calls on their laptop, as if they were in
the office.  In addition, the IP solution has greatly improved network
administration by making the setup, management and removal of extensions and
voice mail throughout the network, fast and easy.  These "adds, moves and
changes," which previously could take days, can now be done in minutes. 
"The Avaya solution has given employees control over their communications
which has made us more accessible to our customers and each other, and more
productive, due to extension phone portability inside Vitro in any network
port, and outside facilities through the Softphone," said Luis Molina,
Planning & Operations Infrastructure Technology manager for Vitro.  "We are
also seeing tangible business benefits through more efficient management of
our technology through our communications systems." 
Among the challenges Vitro faced prior to implementing the Avaya solution
were high communications costs due to a lack of centralized management of
different switches from multiple vendors, outdated equipment, and separate
networks for voice and data, all of which resulted in high network support and
maintenance costs.  The company needed to find a solution that would
standardize communications in all its branch offices throughout Mexico and
help improve the productivity of employees. 
"One of the main costs that we eliminated was double infrastructure costs,
one for data and the other for voice. With the Avaya IP telephony solution we
just require one, getting rid of extra costs," said Luis Molina. "We
standardized the system across the organization making support easier." 
Vitro's Technology Committee, a group responsible for selecting the best
technology based on the company's needs, evaluated solutions from different
vendors and conducted detailed tests on various systems.  After careful
analysis, the committee decided on an Avaya IP Telephony solution that
included more than 3,000 Avaya 4610 and 4620 IP phones. 
The phones run on an Avaya S8710 Media Server, which processes multimedia
applications such as call distribution, On-demand fax and programs for
automatic response to e-mail; and a G700 Media Gateway that acts as a network
access point and a SIP Server to start, edit or terminate sessions for users
of applications such as: mail, voice, video, and instant messaging. The new
Avaya IP solution which uses Intelligent Communications has enabled Vitro to
implement technology for the future, and the possibility to integrate
technology for institutional applications as SAP with communications
Enrique Villegas, Marketing Manager for Avaya Mexico, adds: "Vitro is at
the forefront of using communications for competitive advantage. 7,000
employees are using 3,000 IP phones and Intelligent Communications solutions
to get closer to their customers and business partners, to be aware of their
specific needs and provide them with a timely, appropriate response. With
Avaya solution, now Vitro is a state-of-the-art communications with the
biggest telephony network in the country." 
About Avaya 
Avaya Inc. designs, builds and manages communications networks for more
than one million businesses worldwide, including over 90 percent of the
FORTUNE 500(R). Focused on businesses large to small, Avaya is a world leader
in secure and reliable Internet Protocol telephony systems and communications
software applications and services. 
Driving the convergence of voice and data communications with business
applications -- and distinguished by comprehensive worldwide services -- Avaya
helps customers leverage existing and new networks to achieve superior
business results. For more information visit the Avaya Web site:
About Vitro 
Vitro, S.A. de C.V. (NYSE: VTO; BMV: VITROA), through its subsidiary
companies, is one of the world's leading glass producers. Vitro is a major
participant in two principal businesses: flat glass and glass containers. Its
subsidiaries serve multiple product markets, including construction and
automotive glass; food and beverage, wine, liquor, cosmetics and
pharmaceutical glass containers. Vitro also produces raw materials and
equipment and capital goods for industrial use, which are vertically
integrated in the Glass Containers business unit. Founded in 1909 in
Monterrey, Mexico-based Vitro has joint ventures with major world-class
partners and industry leaders that provide its subsidiaries with access to
international markets, distribution channels and state-of-the-art technology.
Vitro's subsidiaries have facilities and distribution centers in eight
countries, located in North, Central and South America, and Europe, and export
to more than 70 countries worldwide. For further information, please visit our
website at: http://www.vitro.com 

SOURCE  Avaya 
Allesandra deSantillana, +1-786-331-0604, adesantillana@avaya.com, or Matt 
Booher, +1-908-953-7500, mbooher@avaya.com, both of Avaya
-0- Aug/16/2006 12:30 GMT
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