Services For Citizens With IP Telephony
GUILDFORD, England, Aug. 4 /CNW/ -- Avaya Inc.
(NYSE: AV), a leading global provider of business communications software,
systems and services, today announced that Bury Metropolitan Borough Council
has completed an overhaul of its communications infrastructure and moved to
Internet Protocol (IP) telephony and applications. Working with Sabio, the
innovative contact centre services and solutions company, Bury Metropolitan
Borough Council (Bury MBC) has installed IP telephony and unified messaging to
improve communication across its network of 150 sites to serve its 2,300
telephone users. This will allow the Council to save money and provide more
effective communication with its 181,300 citizens.
Following the installation of the new system, Bury MBC is now in a better
position to meet its e-government objectives, using IP telephony and contact
centre applications as a platform for delivering electronic services to
citizens. Bury MBC, one of the 10 Councils in Greater Manchester, has faced a
variety of challenges in overhauling its communication infrastructure. The
Council provides a full range of local government services such as street
cleaning, bin emptying, highways and footpath repairs, housing provision,
social services, education and libraries.
Bury Metropolitan Borough Council wanted to take advantage of the
interoperability and open standards of Avaya's IP telephony by integrating it
with the existing Cisco data network.
IP telephony was implemented to reduce overall telephony costs compared to
the Council's previous BT FeatureNet system. This includes expected annual
communication cost savings of about 20% - in addition to major improvements in
features and facilities.
The new system provides voicemail and fax fully integrated with the
Council's email system. Also, the system includes industry leading call centre
features and these are already in use in three of the Council's busiest
service areas. Conference call facilities are available to all staff too.
Bruce Cape, ICT services manager, Bury Metropolitan Borough Council said,
"We're now using IP telephony with 2,500 IP phones at over 100 sites across
the borough - and the whole system is working very well. We've cut our
telephony costs by 20% and are providing much better facilities - including
excellent easy-to-use handsets, a corporate voicemail service integrated with
email and also conference call facilities for all staff."
Delivering workforce mobility
All staff now have "unified messaging" software to centrally manage their
voice, fax and email communication from their inbox rather than having to
monitor each area individually with the risk of missing messages and
Using "softphone" software with the new system, staff have the flexibility
to use a laptop as a phone from home. Via their broadband connection and the
council's own IP network, they can access email and have their phone calls
automatically diverted to their home. Also, as a result of using one line for
IT and telephony, communication and administration costs are reduced.
The contract was won as part of a competitive tender carried out with
assistance from consultants. The tender from Avaya and Sabio was chosen
because the IP telephony system and applications' met the requirements and the
overall value for money demonstrated by the proposal.
Buddie Ceronie, vice-president for Avaya in the UK, Ireland and Southern
Africa said: "Drivers such as modernisation of technology to support e-government services are increasingly leading local councils to look at new
ways of working with technology partners to get the best results for their
citizens. Bury Metropolitan Borough Council deserves recognition as it has
taken the next step in using converged communication to drive down costs and
improve its services, providing a benchmark for the rest of the sector to
Photography available on request.
Avaya Inc. designs, builds and manages communications networks for more
than 1 million businesses worldwide, including over 90 percent of the FORTUNE
500(R). Focused on businesses large to small, Avaya is a world leader in
secure and reliable Internet Protocol (IP) telephony systems and
communications software applications and services.
Driving the convergence of voice and data communications with business
applications - and distinguished by comprehensive worldwide services - Avaya
helps customers leverage existing and new networks to achieve superior
business results. For more information visit the Avaya website: www.avaya.com
Sabio is an innovative contact centre services and solutions company
wholly focused on maximising contact centre performance for its customers.
Sabio offers business consulting, technology integration and managed services
and has worked with many major organisations across the UK and Ireland,
including BSkyB, Newport City Council, Powergen, RHL, Scottish and Southern
Energy and Yorkshire Building Society. For more information, visit
/NOTE TO EDITORS: Bury Metropolitan Borough Council's converged
communication network includes: Avaya S8700 Media Server and G700 Media
Gateway driven by Communication Manager for IP Telephony and applications:
Modular Messaging to manage communication through multiple channels; Contact
Centre Management software; Avaya 4610 and 4620 IP Telephones/
/Web site: http://www.avaya.com
For further information: Media, W. Scott Horne of Avaya, +1-908-953-3476, or
email@example.com; or Craig O'Boyle of Firefly Communications, +44 207 386 1504,
or firstname.lastname@example.org; or Leigh Hopwood of Sabio, +44 870 163 1052,
or email@example.com; or Investors, Matt Booher of Avaya, +1-908-953-7500,
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-0- Aug/04/2005 15:13 GMT
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