LAUREL, Md., June 3 /PRNewswire/ -- Self Trade, the UK's fastest-growing online share dealer, has awarded a communications contract to customer care specialists iSKY Europe (iSKY), a division if iSKY Group. Under the contract, iSKY will run a number of campaigns encouraging customers to convert their paper share certificates and have them stored electronically in an online share dealing account. Online stockbroker Self Trade UK (www.selftrade.co.uk) is part of the DAB - Self Trade Group, the largest European e-broking group. Self Trade is piloting a range of approaches for different types of customers. Initially iSKY will carry out an activation program for four customer types, taking prospective clients through the benefits of online trading with Self Trade - immediate access to the stock market, real-time quotes and research tools at the click of a button, and instant paperless trading. For one specific group, iSKY customer relationship associates (CRAs) will help customers transfer their paper share certificates into an online portfolio. "Self Trade provides its clients with all they need to manage investments online," promises Gerald Bruce-Roberts, head of marketing, Self Trade. "Gone are the days of shuffling paper documents and paying checks into the bank. The iSKY team has proved successful at testing and refining the communications program to make sure our approach is exactly right. iSKY will help us raise awareness of how easy it is to hold shares and trade electronically." "We are pleased to have been given the opportunity to work with Self Trade," said Richard Hebert, president and CEO, iSKY Group. "Many of Self Trade's clients and prospects have considerable portfolios with which to trade, and we are confident in our ability to address this audience professionally and provide Self Trade with exceptional value and expertise." ABOUT SELF TRADE UK Self Trade UK (www.selftrade.co.uk) was established in May 2000 and is the UK arm of the German-based DAB Bank, the largest on-line financial services provider in Europe by assets under management. Its overwhelming success and rapid growth during 2001 was confirmed when ComPeer figures showed that Self Trade captured 49 per cent -- the largest single share -- of all new UK online accounts. Self Trade UK has more than 55,575 accounts and charges a flat fee of just 12.50 pounds sterling for all trades, regardless of size. Self Trade was the first online brokerage to provide 24-hour call center support and is the only online brokerage to offer a "no quibble" refund of trading commissions on disputed trades. ABOUT iSKY GROUP iSKY Europe is a provider of outsourced customer management services to Global 1000 companies and e-businesses seeking to maximize customer value. Its expertise in handling and managing communications assists the customer acquisition, retention and optimization processes of the clients it represents. Established in 1981, the company is based near Bristol and employs 300 associates. iSKY Europe's current client list includes, BMW, AXA Sun Life, Chelsea Building Society, Clerical Medical Investment Group, Ericsson and P&O. The iSKY Group, headquartered in Laurel, Maryland, handles nine million customer interactions each month from multiple communication centers in Great Britain, US, Scotland, Canada and India. North American clients include Amazon.com, Audi, BMW, Honda, Owens Corning, Mexico Tourism Board and Sharp Electronics. MAKE YOUR OPINION COUNT - Click Here http://tbutton.prnewswire.com/prn/11690X67359515 SOURCE iSKY -0- 06/03/2002 /CONTACT: Neil Simpkins, +1-609-450-1228, or email@example.com, or Jennifer Ryan, +1-609-450-1414, or firstname.lastname@example.org, both of Gillespie Public Relations, for iSKY/ /Web site: http://www.selftrade.co.uk / /Web site: http://www.isky.com / CO: iSKY Group; iSKY Europe; Self Trade UK; DAB Bank ST: Maryland, England, Germany IN: MLM FIN TLS SU: CON -0- Jun/03/2002 12:15 GMT
Self Trade Awards Communications Contract to iSKY
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