Sears to Let Jobless Stop Payments, Still Keep Fridge (Update2)
By Lauren Coleman-Lochner
June 29 (Bloomberg) -- Sears Holdings Corp., the largest
U.S. department-store chain, will let customers who lose their
jobs suspend payments and keep appliances bought with store
credit cards in an effort to bolster sales in the recession.
Customers who spend at least $399 on appliances and related
merchandise between July 6 and Aug. 1 will have one-twelfth of
the purchase price credited to their account for every month they
are out of work, said Larry Costello, a company spokesman. Those
who are jobless for more than a year will have the full debt
forgiven, he said. The offer period may be extended, he said.
“We thought this would be a way to get folks to jump in
where they’d been a little reluctant,” Doug Moore, president of
Sears’s home-appliance unit, said in a telephone interview.
The retailer, based in Hoffman Estates, Illinois, is
running the trial program to spur spending on refrigerators and
washing machines as consumers hold off on bigger purchases amid
declining home values and mounting job losses.
Customers who lose their jobs between 60 days and one year
after having made the purchase qualify for the offer, Costello
said. The program also covers delivery, service and installation
costs, he said.
Sears advanced $2.77, or 4.3 percent, to $67.67 at 4:30
p.m. New York time in Nasdaq Stock Market trading. The stock has
gained 74 percent this year.
Same-Store Sales
Last month, Sears said a drop in purchases of appliances
and other home goods in the three months ended May 2 drove an
11.7 percent decline in sales at stores open at least a year.
Sears didn’t specify appliance sales.
Sears, the largest appliance seller in the U.S., gained
market share for the past four quarters after seven consecutive
years of declines, Moore said.
Best Buy Co., the world’s largest electronics retailer,
said June 16 that appliance sales at stores open at least 14
months fell 20.1 percent, compared with a 4.9 percent overall
same-store sales drop in the three months through May 30. The
chain is based in Richfield, Minnesota.
Same-store sales are considered a key measure of retail
performance.
“It’s a differentiated program, and we believe that that’s
going to get people to choose us over the other guys,” Kevin
Brown, Sears’s chief marketing officer for home appliances, said
by telephone.
The debt-forgiveness trial follows offers by carmakers
allowing buyers who lost their jobs to stop payments. In
January, Hyundai Motor Co. began offering the option of
returning vehicles and abdicating some loan payments without
penalty. General Motors Corp. and Ford Motor Co. subsequently
introduced similar programs.
“It is much different than the Hyundai-GM-Ford models that
we’ve all seen out there, in that you keep the appliance,”
Brown said. “We’re the only ones with a program of this kind in
this industry.”
Citigroup Inc.’s credit-card unit is managing the program.
Sears will run a Web site, http://www.searsbuyerprotection.com,
with details.
To contact the reporter on this story:
Lauren Coleman-Lochner in New York at
llochner@bloomberg.net.
Last Updated: June 29, 2009 16:43 EDT